Unhappy Cats and Dogs in Australian Quarantine…

… and a lot of unhappy cat and dog owners as well.

unhappy dogIt was only a few months ago that I wrote my post Dogs and Cats in Australian Quarantine: It’s Good News, and it was very good news indeed. The big announcement was that for some qualifying dogs and cats, their stay in quarantine was to be reduced from 30 days to just 10.

Well, on 3 February 2014, those new rules came into force, which IS great. At the same time, DAFF announced on their website that visiting and exercising would continue as before.

Which was even better!

This meant that owners or their representatives could continue to visit their pets twice a week to say hi and have a smooch, and a further twice a week to walk and exercise their dog in one of the paddocks for 30 minutes.

Regular readers will know that my wife set up her company Dog Walks Pty Ltd six years ago so that she and her staff could offer visits and walks and much more. Her company has also provided special food for dogs and cats, they don’t all like the standard dry food offered by quarantine.

Dog Walks also provided toys for pets to play with, additional bedding where required and photographs of cats and dogs from every visit offering great comfort to anxious pet owners concerned about the welfare of their furry friends.

For some, their pets are like their children, and the feedback that the Dog Walks team were able to give pet owners was, in some cases, invaluable. Mrs Bob has an email folder full of customers who said “We couldn’t have got through it without you.

So what’s the bad news?

Then, just a couple of weeks later, came a second announcement. Going forward under the new ten-day arrangement, visiting and exercising either by the owners or their chosen representatives would come to an end, taking effect as at today, Monday, 3 March 2014.

Under the new rules there will be no…

  • Walks for dogs
  • Cuddles for cats
  • Visits for either dogs or cats
  • No special foods
  • No extra bedding
  • No toys
  • And of course, no photographs

Nothing. You cannot even telephone to ask how your dog or cat is doing.


There are exceptions to the above, of course. If you feel your pet does require a special diet, and remember anything that is wet and comes in a tin is regarded as special by quarantine, then you can complete a “special needs” requirement when applying for your permit.

You will need to get your vet to make a statement outlining the animal’s condition and therefore the reason for the special diet though. Once you’ve done all that, quarantine’s own vet will have to approve your request and if all goes well, who knows, maybe Rover will get his tin of Pedigree Chum after all.

Want your pet to be exercised? Again, you will need to go through the veterinary approval process for that.

For further details on the rules, see this page on the Department of Agriculture’s website.

Mrs Bob did do some research on this, she looked at quarantine stations in the USA, Europe including the UK, South Africa, Singapore and even our close neighbours, New Zealand.

Every single one of those quarantine stations allow visiting during the quarantine period and some of them also allow exercising as well.

But no, not here in Australia.


shocked catSo now when a cat or dog enters Australian quarantine, it really is like going to prison. A prison with solitary confinement.

Welcome to the dark ages.

Mrs Bob has lost her business due to this simple rule change, but she is not the biggest loser here. All the thousands of dogs and cats who come through quarantine in the near future and their owners are the ones that will suffer the most.

AQIS and DAFF, for their Draconian attitude combined with their sheer laziness (Oh, do we really need to get involved with pet owners? Let’s just lock the doors.) can now join the likes of the English FA, wasps, cockroaches and some other critters as an Australian Bad Thing.




Update: April 2014

Thinking of Exporting Your Pet to Australia?

As I have mentioned above, my wife’s Dog Walks team can no longer physically visit pets in Australian quarantine. With no contact allowed at all, this can be quite a traumatic experience, mainly for the pet owners.

In fact, the whole process of exporting your dog is quite daunting, so Karen has now written a book on the subject.

For more information, visit…

Visa Assessment Service


{ 451 comments… add one }
  • Julia November 14, 2018, 1:03 pm | Link

    Hey Guys, I wanted to share my experience about bringing our pets back to Australia with us. We have 4 cats and 2 dogs – all rescues and ranging in age from 2.5 years old to 15.5 years old! We used Pet Express. The entire process including the Rabies/Titre tests completed 7 months prior t travel cost us around $32,000 USD. All six traveled well and arrived safe and sound from their 10 days in Australian Quarantine. We were allowed to deliver special diet food and medication for 2 of the cats directly to Quarantine and we received updates every couple of days via Pet Express and Quarantine. The pets appeared to be completely un-phased by any of it and settled straight in to their new home here in Melbourne as if nothing ever happened. We were extremely organized during the preparations and triple checked everything. We also wrote a 1 page bio for each pet with pictures included and sent this to the Pet Express Australia and US teams who also shared with Australian Quarantine. If anyone would like any additional information, I am happy to share. I was extremely worried about the process, however using Pet Express made it much easier even if it was insanely expensive. I also wanted to say thank you to you Bob for providing this blog, I realy appreciated the information when I was researching our options! Cheers, Julia.

    • BobinOz November 16, 2018, 8:58 pm | Link

      Sounds like everything went very well for you and your pets, thanks for letting us know, I’m sure it will help put lots of people’s minds at rest.

      As I’ve been saying many times in this thread, most pets go through this process quite easily, it is rare for there to be significant problems. Some animals are, of course, a little more nervous than others, but that’s only natural.

      As you say though, it is ridiculously expensive. Worth it though, our house would have been pretty miserable if we’d not brought the dog.

      • Julia Clarke November 23, 2018, 7:00 am | Link

        Thanks Bob, there were a few hiccups and stressful moments along the way however the Pet Express rep in Australia was amazing. As I mentioned the hardest part was the price! It cost about $5000 AUD when we originally moved there with 4 of them and as stated, $32,000 USD to bring the 6 back, Australian Quarantine is a big chunk of that but Pet Express no doubt make a nice profit also. For us it was the only option and there were too many ways we might miss something and end up with one of them not being allowed to travel.

  • Val August 2, 2018, 5:08 pm | Link

    I’m wondering if my dog, who is suffering from a moderate cardiac failure, can be provided with adequate treatment if something goes wrong while in quarantine?

    • BobinOz August 2, 2018, 9:07 pm | Link

      Firstly, have you checked with your dog’s current vet to see if they think your dog is strong enough to go through this?

      Assuming they say yes, then I would contact quarantine and warn them of the situation and ask them directly if they can offer your dog treatment in an emergency. I know they have access to a vet, but I’m not sure whether they have a vet on site all the time.

      I’m sure they will be able to answer the question for you.

  • Lila May 31, 2018, 10:28 pm | Link

    Crates in quarantine

    I am paranoid about my dog being in quarantine for 10 days. He won’t eat when stressed. He loves his toys and treats. I am starting the process of crate familiarization and hoping he will think of it as a save cave which he loves. Then the flight to Australia should be a bit less stressful because he will be in his save cave. Can this crate also be placed in his quarantine pen with the door tied open of course. Then at least he would have a familiar place of his own. Am I just clutching at straws or have others suggested this.

    • BobinOz June 1, 2018, 5:08 pm | Link

      I’m not sure what the answer is, maybe somebody else knows, but I do know that under the old system when they had three different quarantine stations, crates were not allowed in the quarantine pen.

      The pens did have a kind of private area though, a bit like a small dog kennel, where they could go to eat, sleep or hide. It might be worth asking quarantine though, who knows?

      Still worth familiarising your dog with the crate though, if only for the flight. Hope it all goes well, Bob

  • June Campos January 29, 2018, 2:20 pm | Link

    my dog will soon join me too. But he has begun to be ferocious and I blame myself as i guess he is missing me. I wonder how will is behaviour be at the quarantine. What if he bites the people at the quarantine ?
    Please guide me.

    • BobinOz January 29, 2018, 8:18 pm | Link

      The people who work in quarantine are generally very experience, so hopefully there will not be a problem. As others have said here, no news is good news, but if something does go wrong, somebody from quarantine will contact you to speak to you.

      Fingers crossed that nothing happens and you will be reunited with your dog very soon.

    • June January 30, 2018, 6:47 am | Link

      Thank you so much.
      Another concern…do i need yo collect my dog from quarantine in melbourne? I stay in queensland. Is it possible fir me to collect the dog from brisbane?

      • BobinOz January 30, 2018, 8:27 pm | Link

        Yes, it is possible for you to pick up your dog from Brisbane airport, but you will need to arrange transportation. We used Jetpets, they are based in Brisbane and they were very good.

  • Nathan January 25, 2018, 1:44 am | Link

    My dog is currently in quarantine now after being in the plane for almost 24 hours (came in from Malta)

    I have no had any calls from quarantine and hopefully I don’t because at least that way everything is good so far. I pick up my dog on Saturday so I’ll update the post ones he’s arrived 🙂

    • BobinOz January 25, 2018, 8:45 pm | Link

      Hi Nathan, yes, please do keep us informed, I know lots of people get quite nervous about the quarantine here, so it would be good (hopefully) to hear your story.

      • Jeanine January 29, 2018, 1:17 pm | Link

        Hi Nathan

        Our border collie is also currently in quarantine and she flies to us in Brisbane on Sunday.

        We got a lovely e-mail from quarantine to say that she is so sweet, is eating well and has really settled in ok. This surprised me as she is a very fussy eater (we even fattened her up before leaving South Africa). But I have been told the same thing by our pet travel agents, no news is good news. I have a friend who brought over her two dogs earlier in 2017 and they contacted her when the one was not eating and asked if they could try some wet food or alternatives (which they did and he then ate) so I’m sure that if there was anything wrong they would contact you immediately 🙂

        Wishing you a happy reunion day with your dog on Saturday, I can’t wait for our turn on Sunday 🙂

        • Nathan February 4, 2018, 10:38 pm | Link

          Hi Jeanine,

          Yes it was a long 10 days but he was well looked after 🙂

          I hope your dog is well and I’m sure he/she will be happy to see you 😀

      • Nathan February 4, 2018, 10:35 pm | Link

        I picked up my dog sammy on Saturday and he was perfectly fine 🙂

        My lab has separation anxiety so I was quite nervous bringing him over but he was good in quarantine. When I didn’t hear anything I called them up and they told me he was eating and going toilet as normal and there were no issues so they do let you know if there’s anything alarming.

        The only advise I have for others is make sure everything is according to what the Australian government asks for. One of the test results for my dog did not have his microchip number and they were going to keep him there for another 10 days and I’d have to pay $1200! Luckily it was all sorted and this wasn’t needed.

        Even if the vet checks this and he/she says it’s fine check this yourself to avoid things like this!

        After this experience no matter what every animal is going to be stressed but I am comfortable to say that quarantine definitely know what they are doing and they take care of all animals with care 🙂

        I hope this eases some pet owners as I know how stressful it can be.

        • BobinOz February 5, 2018, 6:32 pm | Link

          Thanks for the update Nathan and yes, I’m pretty sure you will have eased the minds of some pet owners who have concerns about this process. We’ve had some quite crazy claims being made here about quarantine, so it’s great to hear some positive stories and we’ve had quite a few of those lately.

          Glad to hear you have your dog back and that all is well. Thanks again, Bob

          • Chloe April 10, 2018, 2:19 pm | Link

            Hi everyone! We are flying out from HK next week! If it all goes well, my dog could potentially be released on a Sunday (simply counting 10 days). My agent told me that quarantine does not release animals on Sunday – is that true? I cannot believe they will make animals stay one day more than required simply because of that! Also do they count the day of arrival as day 1 or do thy start counting on the next day? Any experience / info will be greatly appreciated.

            • Anita April 10, 2018, 3:18 pm | Link

              It is true about Sundays, or at least was when my dog went through the process. I planned my/Pepper’s arrival in Australia so Pepper would be released on the Monday. They’re not making your animal stay one extra day, you are by choosing that arrival day! Many countries offer only business day release; it’s not unusual for places to have limited services on Sundays.

  • Saurabh January 13, 2018, 3:04 am | Link

    Hey BobinOz,
    I live in the UK and have been thinking for a while about moving to Melbourne as half of my immediate family lives there. I have a large dalmation about 40 kg. He is about 7 years old but still a puppy and surely still a little baby for us even now. We have been putting off this move purely because we are worried bout this whole process of moving him and his quarantine.
    My dog has spent a good part of his young life being very ill. The ligaments in both his knees are ruptured since he was a year old and was on lead for 5 years. Only since the last one year or so he is running and much better. Typical to his breed, he suffers from urine stones and has undergone 2 surgeries for that. Since he had all these issues we have him on a special home cooked diet with rice, vegetables, chicken or boiled eggs and touch wood it has helped him recover from all his issues and he has reached a stage where we can say that he is healthy. We now walk about 5-7 miles a day so that his muscles in his legs rebuild.
    When I read about quarantine in Australia, starting with the long flight from the UK which I think he should manage, but after reaching there when I read that dogs are fed only once a day and that too dry food and no exercise at all. With his condition he needs to be on wet food if not home cooked food. Because he doesn’t drink a lot of water ( we offer him goats milk at home) we are worried about the urine stones reoccurring. Also he needs to be let out to wee at least 7-8 times in a day to avoid the formation of urine stones. Also he needs some exercise on a daily basis to help with his joint conditions and it also gives him an opportunity to empty his bladder.
    Even when I read many negative comments about the quarantine facility in Melbourne I am sure there are at least minimum standards of care provided and maybe more. So not worried about any cruelty issues. But I think it is very cruel to crate an animal for 10days with no exercise especially for a big and energetic dog. I think my dog will go crazy with no exercise at all for 10 days. Also honestly 1500 AUSD is a substantial amount of money to provide even 10 mins of exercise daily and food 2 times in a day.
    I am really confused what to do. Although there are many opportunities there for me and my partner in Australia and surely my family and very good weather to go with it. I would never even consider moving without my dog as he is our life. Can you advice something to put our mind at ease? Also we were reading about pet fatalities on flight.
    Thanks. Please if you can comment..

    • Merijo January 13, 2018, 7:33 am | Link

      My large breed dogs were quarantined in the old facility. They were in large (10x10ft) runs with an area to get in out of the rain/sun. I’m not sure about once a day feeding but that’s not generally considered standard of care and can lead to gastric torsion in larger dogs. I would hope that they could feed the dog at least twice daily. You can specify a commercial brand dog food but I don’t think home cooked and goats milk will be an option. Hmmmm…. this would be an issue.

      I do think that a dog that is now fit and has strong muscles could pop back into action after 10 days of relative exercise restriction.

      This seems like you need to weigh the pros and cons. There is considerable risk and your dog had been through a lot in him life.

      All personal opinion. I am a veterinarian in the US with 23 yrs experience.


      • Saurabh January 13, 2018, 10:06 am | Link

        Thanks Merijo for your reply.. I know it is amusing when I say that my dog gets goats milk twice a day and home cooked food with seared chicken or boiled eggs for lunch and dinner…hahahahaha.. even when I read it again I tend to have a tiny laugh.. just that his issues continued for so long that at one point we were at the vets almost every 3rd week.. then we took a decision to do lots of research, speak to the British Dalmatian club and specialist breeders as vets refused to give us any other suggestions besides commercial food which just didn’t work for my dog. After all the changes in his diet and after learning animal massage (twice daily for almost 3 years to help his joints heal and they did) he is now healthy, happy, weight in control and running. So this possible move is even more daunting. But thanks for your reply.. I really appreciate..

    • Bronnie January 13, 2018, 8:56 am | Link

      Saurahb it might help if you actually email the station with your concerns and see what they offer?
      good luck I understand your concerns

      • Saurabh January 13, 2018, 10:08 am | Link

        Thanks Bronnie…
        I will write to the Australian authorities directly and see what they have to say.. by any chance do you know their contact details, email address?
        Thank you again for your reply…

        • BobinOz January 13, 2018, 10:26 pm | Link

          Looks like you’ve received a lot of help here already, the only thing I would like to add is obviously you know your dogs vet very well, just ask him, or her, if they think your dog is strong enough to get through this?

          Your vet should give you an honest opinion.

          As for contact details, click on the link above in the article that says something like ‘for more details on the rules see this page’, with ‘this page’ being an actual link, and you will find answers to lots of questions and also contact information for quarantine.

          Good luck, Bob

  • Marta January 9, 2018, 3:53 am | Link

    Hi Bob,
    do you know what kind/brand of dry food they give to the cats? My cat prefers not to eat, than eat what he doesn’t like 🙁 I’m afraid he will starve for 10 days (+ the 2 days of flights).
    Is there any chance, that they will give him some special food, f.e. for sensitive cats? I could even order it in an online shop in Australia with delivery to the PEQ :P, but I guess they won’t let me do it…

    • Merijo January 9, 2018, 4:42 am | Link

      Consider getting your DVM to attach special diet needs to your pet’s documentation. Perhaps a short list of the brand and type of foods that your pet eats regularly. Be very specific. if your cat has a history of not eating and having either pancreatitis or fatty liver disease, the quarantine officials need to know so that they can take proactive measures to prevent this.
      Best of luck!!!

      • BobinOz January 9, 2018, 8:42 pm | Link

        Merijo is right, and if you want to know the specific guidelines given by quarantine, Google “Australian Post Entry Quarantine Facilities” and the first result at the top will lead you to the governments quarantine website. If you look at the helpful information on that page, scroll down to the heading that says “Feeding” and expand the answer to see exactly what you need to do.

    • Jane Lewis January 9, 2018, 11:26 pm | Link

      I am moving to Australia next year with my dog. She is a gentle soul who probably won’t want to eat if she is scared and stressed in quarantine. It wouldn’t matter how new or nice the facility is she craves affection and attention. I would be willing to sleep in the quarantine cage if it was possible as I worry how she will cope. The thought of finding a new owner is even more traumatsing. Any tips about how to prepare my dog for her confinement? Also, are there any prospects of changes in the regulations?

      • BobinOz January 10, 2018, 5:38 pm | Link

        Hi Jane

        I don’t think there are any prospects at all of there being changes in the regulations, they made big changes a couple years or so ago and they’ve only recently built this new centralised quarantine facility.

        Not sure if you know, but before those changes pets had to spend 30 days in quarantine and now it is only 10 days, so already it’s a big improvement. I’m not sure there’s anything you can do to prepare your dog, but the last thing you want to do is find a new owner. Dogs do get through this, and it is worth it in the end.

        • Jane Lewis January 10, 2018, 10:19 pm | Link

          Thx for your response. I am aware of the old laws as I have been delaying moving my dog to Australia to avoid quarantine and lengthy pre-importation process from this country. These regulations seem to be becoming easier each year and I was hoping for news of changes to 10 day stay, visitation rights, toys, own food etc. it’s hard when u research about other countries where there is no longer quarantine such as UK or in NZ where your dog is treated like the loving pet while in quarantine it is rather than as a diseased hazard. So jealous of my Canadian & American friends who can take their pets on the plane and charged by weight.

          • Jeanine January 29, 2018, 12:59 pm | Link

            Hi there

            My border collie is currently in quarantine – she will be released this Sunday (04/02/2018).

            She is a very fussy eater, eats premium dry food with home-cooked food and is typically pretty nervy. Our travel agents e-mailed me a response from quarantine this morning to say that she is eating well (whatever is the standard food), is very sweet and has settled well. We were shocked…we still fattened her up before she left South Africa thinking she would lose weight during the process.

            My advice is that the process is likely a lot harder on you than it would be on your pet – they typically travel well (even the nervous ones) and they will surprise you how easily they cope – plus…it’s only 10 days.

            I can give you an update on how she is when we pick her up but I am confident that she will be fine.

  • Anita July 28, 2017, 5:20 pm | Link

    My dog is Chinese, and therefore had to go to Korea (an approved country) before import. Pepper and I stayed there for 4 weeks before Pepper went on to Mickleham and I went to Adelaide. I am now in Melbourne visiting Pepper after a quarantine officer contacted me to say my dog wasn’t eating and was growling when they tried to do the vet checks. He’s a bit of a nervous dog. I was given several options and I chose to come and visit and help relax Pepper so he could get the checks done. I have nothing but good things to say about the facilities and the amazing staff there. They were wonderful and accomodating and obviously deeply care for the animals in their care. The facility is amazing! I could not be more impressed with the notes they give and the options for more challenging pets like Pepper. I have had agents and vets in China, Korea and Australia (and wouldn’t overly recommend any of them) and the whole process has been more than a year in planning and cost an arm and a leg, but by far the Mickleham facility and staff were the most positive part of my – and Pepper’s – experience, even though Pepper was difficult, they were really lovely about it and truly understood how emotional it is for me and my dog.

    • BobinOz July 29, 2017, 1:04 am | Link

      A wonderful story Anita, thanks for taking the time to post it. There have been a lot of comments here that have scared the life out of pet owners going through this process, but that’s probably because the title of this post and the inclusion of the ‘unhappy’ word seems to attract them to this page.

      My wife worked very closely with quarantine before it all moved to Melbourne, and she always thought the people worked in the stations did really care about the animals. So even though never been in the new station, we were surprised by the many negative comments about it.

      Fortunately, we’ve now had a few very positive comments like yours, and hopefully that’s put many people’s minds at rest. Quarantine obviously did everything they could to get your dog through this, and you 🙂

      Yes, it is expensive, but worth it. I hope you and your dog enjoy Australia.

      • Anita January 10, 2018, 6:28 am | Link

        Thanks BobinOz, it’s been quite an adjustment, but Pepper and I are loving the Great Outdoors!

        • BobinOz January 10, 2018, 6:07 pm | Link

          Thanks Anita and yes, it’s hard not to love the outdoor life here. Glad to hear you and Pepper have settled in well.

        • Chloe April 10, 2018, 2:31 pm | Link

          Hi Anita! So glad to hear about your positive experience 🙂 it does put my mind at ease. Did you fly to Mel to pick up your puppy on date of release or did you use an agent to arrange domestic transportation? We will be based in Adelaide too!

          • Anita April 10, 2018, 3:13 pm | Link

            Hi Chloe. I went to Melbourne to visit and feed Pepper as mentioned above, and then stayed two extra days so I went to Adelaide on the same flight as him. I used an agent in Australia (Seoul to Melbourne to Adelaide), but he was rather hopeless and not worth the money really…I ended up working with Mickleham directly.

    • Jane Lewis January 9, 2018, 11:33 pm | Link

      Anita ~ How did you find living in Korea with your dog? I hear Seoul is very dog friendly. I also need to take my dog via an approved country and this seems like the best place.

      • Anita January 10, 2018, 6:34 am | Link

        Hi Jane,
        Seoul itself, I didn’t like it. There was only one AirBnB that would allow dogs (and was in my price range) and it was an awful bedsit/studio apartment. I think Beijing was more dog friendly as far as places Pepper could run around unleashed, Korea is dog friendly in that dogs can go to some cafes, but they need to either be in a fenced area which is tiny or with you, which is kind of like most places in the Western world. Korea, much like China, seems to prefer what I call handbag dogs – passive little dogs that can be carried around in handbags! The vet in Seoul was awesome though and the process itself relatively straightforward. Seoul is very expensive…but I chose it because Pepper didn’t have to go through another quarantine with me, so could stay with me. One 10 day quarantine was quite enough for Pepper. He found the whole process and flying very, very stressful (Beijing-Seoul-Melbourne-Adelaide), as did I! We are never travelling again, unless it’s by road! 😉

  • Lorraine July 14, 2017, 11:11 pm | Link

    Since Australia conditions are questionable in quarantine, is there any reason to not go to NZ first, and then fly on to Australia?

    • BobinOz July 17, 2017, 5:40 pm | Link

      I don’t think so, other than the considerable extra cost. I assume you are aware that your pet will need to stay in New Zealand for at least 90 days post quarantine? So if you’re happy to have a three month holiday in New Zealand just to prevent your pet or pets from spending 10 days in Australian quarantine, then go for it.

      As I’ve mentioned hundreds of times before in these comments though, the vast majority of pets that go through Australian quarantine have a reasonably good to very good experience. Unfortunately this post mostly seems to attract those who have a bad experience out of the thousands of dogs and cats each year that go through the system.

      • Lorraine July 17, 2017, 11:03 pm | Link

        I knew of the 90 days in the past, wasn’t sure if that was still up to date info. So thanks for that. The additional costs would be airline/cargo fees to Australia plus minor paperwork fees. Any others I’m not aware Bob? I have four dogs coming from Chile. A 3 month tour around NZ after 10 of being able to visually check my animal is ok in quarantine, seems HIGHLY preferrable to taking a chance on the present system in Australia. I’m sure many come through fine. It’s the ones that do not, and the not being able to check that worries me. With four dogs, my odds are not in their favour. 🙁

        • BobinOz July 18, 2017, 10:54 pm | Link

          I don’t really keep up-to-date with the quarantine rules, certainly not for New Zealand, but I’d be surprised if they had removed the 90 day rule. Best to check though with someone who does know. As for any other fees to look out for, again, I don’t know.

          Maybe somebody else will see your comment who has gone through the New Zealand route and help you out. Anybody?

      • nadine July 29, 2017, 4:38 am | Link

        Unfortunately BobinOz doesn’t want to reform Australia’s quarantine system, he just wants to submit to it.
        Here’s how I look at it: Any quarantine that will not have cameras in the kennels and allow visitations should be suspect of the improper treatment of animals.
        To reform Australia’s quarantine system, we have to look at it objectively.
        Is it transparent?
        Is it humane?
        How does it rank on a scale of 1 to 100?
        Are Australian government officials nice to the people who leave animals in quarantine or is there an attitude of meanness?

        We should assume that all people who get into animal care related fields do so for the love of animals,
        Who are the faces of the people who work in Australia’s quarantine system?
        What are their backgrounds?
        Have they been disciplined at all in the past for animal cruelty?

        Any government that does not want people to know the answers to these questions is not transparent and should be treated with strong, strong scrutiny of all its activities.

        BobinOz wants everything to be okay.
        We all do, Bob.
        But it is up to the Australian government to PROVE that all is well with its quarantine system, and it doesn’t want outsiders measuring its treatment of animals by the same standards other countries are judged.

        • BobinOz July 31, 2017, 8:09 pm | Link

          Actually, what Bobinoz would like is for you to stop posting ridiculous comments and making outrageous accusations against quarantine in Australia as you have in previous comments. Bobinoz would also like you to read some of the recent post made here, most notably from John and Deb, Louise T and Anita who all have high praise for how quarantine and the people who work there have cared for their pets.

          I notice you have a habit of completely ignoring those kinds of comments.

          Bobinoz also likes people to exchange accurate information, so when you start saying stupid things like pets are dying in cargo every day and Australian quarantine are experimenting on animals it doesn’t go down well with me, because this kind of talk simply scares people who are about to go through this process with their pets and that’s just not right.

          It’s been about three and half months since you claimed you would be suing the Australian government in a class-action lawsuit and we’re still waiting to see that one pop up on news. Until that happens, I think the best thing for you to do would be to keep your thoughts to yourself.

          • Bronnie July 31, 2017, 9:01 pm | Link

            well said

          • nadine August 1, 2017, 1:04 am | Link

            you’re a big man, aren’t you, bob?

            a big boy.

            with big boy britches.

            ignoring what the australian government is doing to animals.

            you’re not a good boy for ignoring the truth.

            • Bronnie August 1, 2017, 6:41 am | Link

              Nadine, first of all there is no need to get sarcastic and snarky! I personally think that every animal that enters quarantine should leave quarantine in the same state it arrives in….healthy. Sometimes this does not happen and for me personally there is no excuse for this to happen however on saying that…firstly your posts……
              as in regards to Johnny Depp, he tried to smuggle his dogs into Australia with total disregard to the laws. He was given the option to remove them from Australia or the worst alternative. If it was anyone else but him the dogs would have been destroyed! No matter who you are if you want to take animals to Australia you still have to follow the law!
              The feral cat problem…….obviously you have no idea what you are talking about here!! I am a cat lover always have been always will be and I have seen the damage that feral cats do to the native fauna!!! As sad as it is, these cats do need to be controlled along with the owners who do not sterilize and who dump them!!! The feral cat problem is a result of irresponsible cat owners!
              Your last comment over the death of the dog……was from 2007 and has nothing to do with the new quarantine facility! If you want to state something like that then please use up to date information not something from 10 years ago!!
              Lastly, I am a Aussie who was looking to go back home…..I have 3 dogs and 3 cats…..I have personally made the decision that I do not want to put my pets through the stress of travel and quarantine at this time. But that is MY decision.
              Unless you have some concrete up to date evidence of what you are trying to say then please refrain from posting out of date posts and please do NOT comment on things that you have NO idea over. ie feral cats.
              I feel you are just popping in here stirring the pot and there is no need for that.
              So in the wise words of wisdom……..Put up or shut up
              (if this is inappropriate please delete admin)

              • nadine August 1, 2017, 7:34 am | Link

                hi bronnie:
                you are very insulting and unwilling to discuss the issues.
                the australian government has a habit of being inhumane towards animals.
                you’re entitled to narrow your views to the point where you believe in everything the government tells you is right.
                but there is a higher law in life, that of God in nature.
                and if you pray about whether or not australia humanely treats animals who move into the country, you will find that the answer is no.
                and that is enough for me and again….no cameras, no guarantees, no employee background checks for animal cruelty, no visitations.
                instead lobby for visitation rights, cameras in all quarantine kennels, guarantees by the government of animal safety GUARANTEES and the removal of the government’s right to “euthanize” any animal in quarantine at any time without consulting the person who put the animal in quarantine.

                • Bronnie August 1, 2017, 4:00 pm | Link

                  What you do not realize is that I am in contact with the Federal Government Veterinarian. I have personally spoken to the Veterinarian over my concerns over the new regulations in the Quarantine station . I have also been active in helping someone with their complaint to Barnaby Jones with their official complaint still being investigated. I am also in discussions over the immunization export process required before entering in Australia.
                  I actually know what I am talking about and I refuse to go into chat/support groups to rant and rave about something without backing up my comments with fact.
                  Your comments and examples given are out of date. You say you are busy with a law suit , still there is no evidence of that.
                  I refuse to get drawn into a pointless conversation with you in this way. IF you have evidence of what you say as I have said earlier, please share for everyone to see and make their own decisions and decide whether to support your cause or not.
                  I will no longer respond to any reaction you place in this group until you supply evidence and fact and not out of date posts

                  • BobinOz August 1, 2017, 8:47 pm | Link

                    @Nadine – If you had read further, you will have seen the owner of the dog who died in quarantine way back in 2007 said “I am the first to admit that Syd probably had a fatal condition…’ and ‘It could have happened anywhere, anytime.’

                    So, I think we can safely assume the dog didn’t die because it was being experimented on or treated inhumanely. Good luck with your class action 🙂

                    @Lorraine Chittock – I fail to see what the death rate of animals on aeroplanes in the United States has to do with Australian quarantine stations. Even the article you linked to states ‘Animal deaths on flights are still relatively rare. According to DoT statistics, 26 animals died while being transported on planes in 2016, a rate of 0.5 per 10,000 animals transported.’ The article then goes on to clearly explain that the death rates for cats and dogs who are NOT travelling on planes is much higher at ‘830 cat deaths per 10,000 domesticated cats, and 790 dog deaths per 10,000 domesticated dogs’.

                    Of course, I realise none of this will make any difference to either of you and in particular I’m sure you Nadine, will probably continue to spout your nonsense without backing it up with anything factual. So, like Bronnie, I will no longer respond. I don’t think your posts need a response anymore either, I truly doubt many of my readers take any of your views seriously anyway, I think they are more likely to find your rants amusing.

                    • Lorraine August 1, 2017, 10:08 pm | Link

                      Bob, excuse me? I wrote, “I’m liking that we’re seeing both sides of the coin as I’ve never ever ever experienced any animal institution that is 100% positive.”
                      You replied, “…when you start saying stupid things like pets are dying in cargo every day…” I merely thought you would appreciate information about numbers that numbers of animals who do die, because many people are not aware.
                      I’m very new here. I was hoping that this forum was a place to find out information. Lots of mud-slinging…

                    • BobinOz August 1, 2017, 11:13 pm | Link

                      Lorraine, when I said ‘when you start saying stupid things like pets are dying in cargo every day’ I was talking directly to Nadine and if you look at her comment made April 19, 2017, 9:34 am you will see that she has stated ‘Animals die in cargo holds every day on airlines.’

                      Having said that, I’ve now reread your comment and realise that, as you’ve just pointed out, you were merely adding the information for our interests. Initially I thought you were trying to support the view that pets die in planes all too often. So, I apologise unreservedly for the error and I can see from having re-read your other comments that you are simply looking for information and the truth, and there’s nothing wrong with that.

                      I do hope you can accept my apology. Unfortunately, you will not be able to reply below as this particular thread has reached its natural limit, which is dictated by WordPress. Basically when it all gets a bit cramped as the threaded comments pile up, WordPress decides to drop the ‘Reply’ button. Feel free to add further comments elsewhere or at the top if you wish to do so.

                    • nadine August 2, 2017, 12:27 am | Link

                      I am an animal communicator.
                      The animals in quarantine in Australia are not safe.
                      They are being abused.
                      Pray about this and you will know the truth.
                      Thank you.

                  • nadine August 2, 2017, 9:19 am | Link

                    Look at you and your big words!
                    You have contacts in the government and you won’t tell them the obvious?
                    1. There need to be visitation rights for all animals.
                    2. There need to be cameras installed and recordings for all kennels.
                    3. Background checks for all quarantine employees to make sure there are no stories of animal abuse.

                    You come on this site with influence and you hide that from everyone?

                    You know what we want.
                    We want transparency, access to the animals and guarantees from the Australian government never to kill an animal before consulting with the person who put the animal in quarantine.

                    Do that and you have credibility.
                    Fall short of that, and you’re just a government lackey worshiping at the altar of bad policy.

                    Are you going to take your toys and go home, Bronnie?
                    Ignoring what we want?
                    Or are you going to be a real man and get the job done.
                    Either be a man and get your official government friend online with us.
                    Or go back to the bush…

                • Sarah August 2, 2017, 10:03 am | Link

                  My dog was fine I contacted the kennel daily and spoke to the women who was looking after him he was a bit shaken from the flight but after -day 2 he started to sound just like my dog she told me all about his behavior and feeding and a short 10days was back with his family my experience was good with the new kennels and I was very happy with the staff.. My boy is very nervous and they was great with him.. Pls don’t scare people as it may stop them bringing there beloved fur babies what personal experience have you had with them?

                  • Louise Blundell November 24, 2017, 2:47 pm | Link

                    I’m looking at moving to Aus in 2018. I’m terrified of leaving my 2 dogs and this forum has scared me. Was happy to see your comment. When did your dog stay there? Was it recently?

              • Ally August 30, 2017, 8:32 pm | Link

                Hi Bronnie,

                Read your post of 1 August 2017
                regarding the immunization of animals required prior to their import into Australia and quarantine regulations. I am interested in finding out more. Any chance we can connect via email /Fb or have a chat ?

                • Bronnie August 30, 2017, 9:41 pm | Link

                  Hi Ally sure no worries, my email is aussienl(at)yahoo.com or my facebook is bronnielouwers

                  *Email address altered to prevent it being scraped by bots.

                  • Ally September 4, 2017, 9:15 pm | Link

                    Hi Bronnie,

                    Thank you! Sent you a facebook message 😊

  • brad May 11, 2017, 2:33 pm | Link

    I am bringing my small Chihuahua from Canada back to Australia can anyone help me out with the best airline? i just saw MELB is the only place now for quarantine and AIR CANADA only flys to SYDNEY/BRISBANE direct so what happens if you fly into sydney? or am i better to get a flight to USA like LAX and then direct to MELB? does that affect the import permit?

    • BobinOz May 12, 2017, 4:34 pm | Link

      Well, if you do decide to fly to Sydney or Brisbane direct from Canada, we have a company here called Jetpets who are pretty good and you should be able to arrange through them to get your dog flown on to Melbourne by them from wherever you land.

      Whether or not that would be cheaper than flying to LAX and then direct to Melbourne I don’t know, and if no one else here can answer that question I suspect the only way to find out is by getting the quotes.

      Good luck, Bob

      • Anita July 28, 2017, 5:23 pm | Link

        All animals must fly directly into Melbourne, they are not allowed to have a domestic flight.

        • BobinOz July 29, 2017, 1:06 am | Link

          Gosh, yes, I think you’re right. Animals must fly direct into Melbourne now, well spotted. We used Jet Pets to transport our dog from Sydney to Brisbane after he had left quarantine. Jet Pets, as far as I’m aware, cannot transport under quarantine conditions.

          I should have noticed, thanks for pointing this out.

  • Ren May 3, 2017, 10:52 am | Link

    I think that it is ridiculous that the cost of importing an animal into Australia is so high and unjustifiable!!! I am thinking of going through the process now and the Department of Agriculture couldn’t even confirm the cost of quarantine per night!!! If our pets had any sort of disease wouldn’t we just as much be able to bring these diseases into the country??!! The Department of Agriculture really wasn’t even interested in assisting me!!! I believe it’s just another revenue scheme for Australia!!! If these animals were an issue, wouldn’t there be rabies outbursts worldwide??? I still haven’t decided whether I want to give my little one to a new home or make an effort to bring him into Australia! I am appalled at this situation!!!

    • BobinOz May 3, 2017, 9:42 pm | Link

      I suspect the Department of Agriculture were not willing to assist you because all the information you need is clearly displayed on their website. Quarantine fees are also easily accessible online.

      When I brought my dog over, the most expensive fee of them all was the flight for our choc lab, and that’s nothing to do with Australia at all, that’s down to the airlines.

      As for your comments about bringing diseases into the country, you’re completely off the mark. Australia has every right to ensure that no new diseases that affect the animal world, as opposed to humans, crosses our borders to protect our unique wildlife.

    • Bronnie July 15, 2017, 3:51 am | Link

      agree the cost is outrageous. It is $29 dollars a day to feed a dog and a cat per day with dry food. ( hoping it is made out of gold) The cost including importation fees etc is around $2,000 per dog and cat, which is a massive jump from the old 30 day quarantine costs of around $800.

      • Bronnie July 15, 2017, 3:56 am | Link

        footnote, the reason given as to the expense for feeding and import fees from the Hon Barnaby Jones MP Deputy Prime Minister and Minister for Agriculture and Water Resources quote ” to recuperate the cost of supply such a up to date modern facility for you” unquote. This is from correspondence from B.Jones.

  • Debbie April 28, 2017, 6:14 pm | Link

    My dog just arrived in Melbourne yesterday 27th April 2017.
    She is a anxious dog when she doesn’t know anyone so worried for her 10 days , especially when I can’t speak to anyone to find out. I just have to wait for emails from them.
    Hoping the 10days go fast and then I can go and get her .

    • John and deb April 28, 2017, 8:38 pm | Link


      Yoi baby will be well taken care of. My two were there for 25 days

      Smokey was very apprehensive tpeards people and bear loves everyone.

      If someone had a treat then smokey likened up to them. The staff there saw that and they had no issues.

      John and deb

  • BobinOz April 20, 2017, 9:44 pm | Link

    @ Mark B and everybody tuned into this thread. I think it’s important to put a few things straight.

    Mark B, I’ve started a new thread to answer you because it was all getting a bit crowded down there. You have mentioned three things that New Zealand do that they don’t do here in Australia, here’s the reason why I don’t they do it.

    Firstly, let me say, that I think it was a little bit of a lazy decision by Australian quarantine. The act of allowing visitors took a huge amount of organisation on their part. I know about this because of my wife’s business visiting pets in quarantine before they put a stop to it.

    Every visit had to be scheduled, and coordinated, in order to make sure that when dogs were visited, and when they were visited they were often taken for a walk, that those dogs did not come into contact with any other dogs who are also being visited and walked other owners. Paddocks were assigned to visitors and everything needed to be timed so that no dogs crossed another dog’s path.

    Australian quarantine is a hugely busy station, as I mentioned in another comment some time ago, they have 226 kennels currently, phase 2 will increase that to accommodate 400 animals.

    So how many animals do they have go through their system each year? My estimates are at least 5000, maybe 10,000? They have the capacity for over 8000 rising to over 14,000 on phase 2. 190,000 people move here each year, what percentage bring pets?

    The numbers are huge. That’s probably not the case in New Zealand as so they can administer and cope with it much easier than Australia.

    Under the old system they had three quarantine stations so managing visitors would have been slightly easier for each station compared to now when they only have one massive station. That said, Sydney was far and away the busiest of the three and I do know they were struggling to keep up with all the admin for visitors to that station and making sure everything went smoothly.

    As for sibling pets sharing the same kennel, they certainly allowed that under the old system and I’m not sure they have actually stopped allowing it under the new system. I’ve not been able to find out, but if anyone wants that to happen, I suggest they ask. I really don’t believe there’s any reason why it can’t be arranged.

    Finally, I think it was Mark the suggested that humans can’t visit because of quarantine reasons, I do not think that is the case. I think animal diseases can jump from animal to animal, but it’s very rare that a human can give an animal disease. Hendra virus is about the only such disease I’m aware of, but that only transmits from horses to humans, I’ve never heard of it happening the other way around.

    These are only my views, but they are largely based on six years of experience of my wife running her business of visiting pets in quarantine before the changes. In many ways I can understand why quarantine in Australia do what they do, but for sure I can also understand the anguish of many owners. I just think that some people tend to get overly excited about it all and start talking about animal rights and blah blah blah.

    It’s just 10 days, and the vast majority of pets breeze through it. What really irks me is the amount of nonsense being said by pet lovers making wild accusations about things that just aren’t happening. Pets are not being tortured, they are not being beaten, they are not being abused, they are not being put down and they are not part of some kind of strange pharmaceutical experiment.

    They are just in quarantine, some don’t cope with it as well as others, but that is not the fault of quarantine.

    • Mark April 20, 2017, 10:11 pm | Link

      I am happy to hold my hands up, my info on the why owners cant visit was given to me as what may be termed hearsay or third hand from a dog owner that had imported a pet which had gone to Tasmania originally after Melbourne then I helped in the movement of it from Tasmania …to…er cant remember… somewhere north for sure.. the owner was an ex colleague of sorts from the UK …So my info may or may not be correct..it was just something they told me in the course of conversation and the reason given was something along the lines of …if anyone was (as in humans) to contract anything whilst visiting then all manner of problems could ensue…. It made sense that was all..I haven’t had it from the (pardon the pun) horses mouth… If the old system they allowed visits then it doesn’t make sense (unless something has happened that changed it)

      • BobinOz April 21, 2017, 5:51 pm | Link

        …Not from the horse’s mouth, thanks for that, gave me a hearty chuckle!

        • John and deb April 21, 2017, 7:51 pm | Link

          Hello all

          As for Deb and myself we could have paid the 45.00 for 5 minutes to see one of our dogs but we thought it best and less stress on them seeing us and not being able to come home with us.

          After 24 days in quarantine they were glad to go home. At first they did not kmow us because of the new car and then they rememberred our voices and once out of their crates nothing but licks and jumps.

          That is our 2 cents

          • BobinOz April 24, 2017, 7:45 pm | Link

            Ah yes, I’d forgotten about that. Someone mentioned they do now allow visits at $45 a go on a different page, although she said it was for 15 minutes. I thought that was bad enough, but if it’s $45 for five minutes, that’s quite outrageous.

            On the plus side though, at least you can get in to see your pet, which suggests quarantine doesn’t have anything to hide. By the way, I agree with you as well, it must be very confusing for pets to see their owners turn up and then abandon them again, so I’ve never thought it’s a great idea.

    • LouiseT July 13, 2017, 6:32 pm | Link

      I have six cats in Australian quarantine at the moment. Two belong to my daughter and the other four are mine. They were all pretty stressed when they arrived in from the UK. Quarantine have been extremely helpful – emailing with questions about what types of food they prefer and doing their utmost to settle them.
      One of mine was not eating at all so they emailed asking whether I though it would help for him to share a kennel with one of the others which they then arranged. They even sent me a photo of them in together.
      They offered a range of both wet & dry food to tempt them and are even hand feeding my old boy of 15.
      I’m getting regular email updates. Having read some horror stories, the care and concern they have shown has far exceeded my expectations.

      • BobinOz July 14, 2017, 7:07 pm | Link

        At last! A good, solid, happy experience of pets in quarantine here. Thank you so much for posting this Louise, it’s really appreciated.

        I do know that the vast majority of animals that go through quarantine are treated very well and that a lot of owners are happy with how things have gone. Unfortunately this particular post on my website, mainly because the title has, seems to attract mostly horror stories from disgruntled owners.

        As you have pointed out, this does frighten the life out of people who have to send their pets to quarantine, and I think people are mostly getting scared for no reason.

        So glad to hear they took such good care of your cats, and I’m sure your post has gone a long way to easing the concerns of many pet owners moving to Australia soon.

        Thanks again, Bob

  • john and deb April 16, 2017, 10:58 am | Link

    Hello BOB and all,

    We recently moved from the Raleigh NC, USA to Australia. We drove across America and flew out of LAX. This way the Babies (Smokey and Bear) would only be in their Crates for maybe 20 hours or less. We had Banfield as ours Vet for our Babies since they were pups.

    We followed all the documentation about getting permits, license etc. Now we expected the Vets to do their job as well. We did our 5 day health check in Tucson and then drove to LA from there. We flew out on March 20th and arrived in Melbourne on March 22. The Babies are large bread Mix Lab dogs. Bear is 95#’s and Smokey is 85#’s. Now because of their size we had to buy large crates.

    Qantas charged us over $5400.00 for their flight while our Premium Class tickets were just $3800.00. The vet bill in Tucson was over $1000.00 not to mention the previous amounts that were paid leading up to the flight.

    Now the heart break news. Once we got here we received a call from Quarantine after about 3 days saying they were going to ship our dogs back to LA. We were shocked and said No Way we will be there tomorrow with our paperwork. We had no idea what they were talking about.

    We met with the Head Vet and another Vet. They explained that the paperwork was not filled out correctly and the shots that were given did not have the proper test results. I showed them all the paperwork we had and that everything was all good,

    I explained that we could only go by what the International Approved Vets had done and sent in. The Quarantine Vets looked over our paperwork and agreed that we were not trying anything funny.

    So they said our dogs would have to stay and be tested further. The Vet would call the USDA and get them involved to find out what went wrong. After some phone calls it was decided that our Babies needed to stay on a additional 14 days until all test were done and came back from the labs.

    USDA charged us a additional $300.00 per dog to send the stamped seal documents Australia needed, but I had to first pay for the FEDEX Label a additional $70.00.

    Additional fees incurred by Quarantine for test totaled over $1900.00 plus the extended 14 days at $300.00 a day for both dogs.

    In Total it cost us well over $15000.00 dollars to get our dogs over here. We were able to Pick them up on Good Friday. The Vet sent us pics of the dogs and they were good. They even gained weight. They had 3 acres back home to run on. Here in OZ they now have 10 acres.

    Somehow someone got paid and I dont know if USDA and Quarantine work together or not. But Something was very funny with this whole situation. We are just glad to have our Babies back home and safe.

    • Merijo April 16, 2017, 8:44 pm | Link

      I honestly believe that the process is so convoluted that somehow you just missed a test or a step in the process. I am a DVM and brought my dogs over (and then back 😠) due to my husband’s work transfer. I spend countless hours reviewing the paperwork and thought it was s stressful process. I also used an international shipping company, Airvet, owner by a vet in Houston to help with the process. I added out expenses up and was somewhere in the upper teen thousands also for two large dogs. I assure you that I agree that the fees are outrageous but I doubt that there was anything sneaky or underhanded going on.
      Glad your two made the trip and are doing well. Mine both came out of the quarantine kennels (the old ones in Melbs) with zero issue. We did have some separation anxiety issues with our old boy but I believe that his existing problems were just exacerbated and it was no wrong doing if the quarantine caretakers.


      • Nadine April 17, 2017, 4:44 am | Link

        No, the problem here is that the Australian government is experimenting on animals in quarantine and unevenly enforcing its own rules about dog and cat importation.

        • BobinOz April 18, 2017, 8:40 pm | Link

          No the Australian Government is not experimenting on animals in quarantine, this is another absolutely ridiculous accusation, what is wrong with you people?

          In this case, as Merijo has suggested, I think it was a simple case that something genuinely went wrong and the full process wasn’t followed as it should have been.

          I think it’s pleasing to hear that instead of simply sticking to their guns and returning the dogs back to the US, Australian quarantine were able to work with John and Deb and sort it out. Pleased to hear that your dogs are now with you and all is good. The extra money you paid is obviously a pain, but at least you have your pets.

          • Nadine April 18, 2017, 10:21 pm | Link

            No, Bob.
            What is wrong with YOU that you don’t understand that animals have rights, just like humans?
            They have the right to visitation.
            They have the right to see their people.
            They have the right to a more humane system than a 10 day abusive quarantine at the hands of the Australian pharmaceutical industry.
            We encourage you to pray about your position.
            You are misinformed.
            We are suing the Australian government in a few months in a class action lawsuit with documented cases of animal abuse at quarantine facilities.

          • john and Deb April 19, 2017, 8:51 am | Link

            Hello All,

            I have to speak up for Quarantine Vets. Although we were not happy with the situation we were put in the Vet stayed in constant communications with us and even sent a pic of our babies. We had have to give them a daily supplement and we had not planned for the extra stay. Once the pills got down to one day left the vets called us and said they needed additional pills for the dogs. But since we were getting them in the next day we said it was ok.

            The care taker of Bear feel in love with him and was sad to see him go. Smokey loves anyone that gives her treats.

            Now even though we had extended issues that place helped us.

            So I have to speak up for them.

            In doing the research it came down to the American Vets not following through with the shots that were required. You have a bug over here that we dont have in American and that shot was not given correctly.

            John and Deb

  • Manuel S. April 16, 2017, 9:03 am | Link

    Look people, it’s time to make this an international animal rights issue.
    The government of Australia is routinely abusing animals in quarantine, injecting them, beating them, starving them: How can we tell what they’re doing?
    Animals have rights.
    But the barbaric government of Australia is in the Stone Age.
    Time to sue the government.
    Time to get PETA involved.
    Time to open the floodgates for animal importation policies that match other civilized countries like the United States.
    No excuses.
    Who’s with me?

    • BobinOz April 18, 2017, 8:21 pm | Link

      Routinely abusing animals in quarantine, injecting them, beating them and starving them? This is a quite outrageous and ridiculous allegation, nothing of the sort is happening like this in quarantine.

      Thousands and thousands of pets pass through quarantine each year and the vast majority get through it just fine. Some animals, they might get separation anxiety, they might not want to eat, they might naturally fall ill, and as a result they might come out worse than they went in.

      But I can assure you quarantine does not beat up animals or deliberately starve them, that’s just nonsense.

      • Merijo April 19, 2017, 1:49 am | Link

        Bob, I fear that some people are confusing animal welfare with animal rights. I also fear that some of the people on your sight may not have moved their pets internationally or be considering a move to Australia. Hopefully this thread can get back on track helping others as it did me. I continue to monitor the thread to give positive advice to people who may need it. Much luck!!

        • Nadine April 19, 2017, 6:09 am | Link

          Actually, we move around animals all around the world all the time when traveling.
          But when looking at Australia, we concluded there is too much evidence of animal abuse in quarantine and so we asked questions of the government and they cannot deny that animals are “put down” all the time in quarantine when their people don’t follow government rules exactly.

          Stop making Australia seem like it’s a great place for animal lovers. As far as civilized countries go, the government quarantine is in the pockets of the Australian pharmaceutical industry and people moving to Australia have no idea what awaits them.

          Stop lying and tell the truth!

          • Mark April 19, 2017, 7:20 am | Link

            What a pile of rubbish you have written… If you read the post from john and deb above you will see exactly the opposite of what you infer happened, In that case the owners, through it seems no fault of their own had dogs that were not compliant so they would be shipped back.
            You say you move animals around the world when travelling if you entered most European countries without correctly inoculated cats or dogs, or most countries within North America or South they would also suffer a similar fate…Take Amber Heard as an example.
            According to your own comment you have never actually imported an animal into Australia. So we then just have the comment that the government has supposedly emailed or wrote to you.. saying that animals are put down all the time when owners do not follow rules exactly…Now we have John and Debs comment above refuting that…I personally would be grateful if you would forward the email or scan of the letter you have from the Australian government that says what they have said to you…
            I personally oversee the shipping (of someone else’s dog, paperwork wise not actual shipping) to many countries including Au and cannot agree with you at all… Can I ask which countries you have shipped an animal to and where you have not followed correct procedure the outcome. Id also be interested in the evidence you found of abuse in quarantine in AU.

            • Nadine April 19, 2017, 9:34 am | Link

              While you resort to personal attacks, I come with the facts.
              No civilized government in the world would list on its importation website that it will kill an animal if their person does not comply exactly with Australian importation rules.
              You might be an importer, but we have traveled the world with 2 cats and Australia is the worst as far as inhumanity to people and the animals who travel with them.
              Do you think that importing animals is something that only you know how to do?
              These are our companions, not to be put in isolation for 10 days with no visitation.
              You profit from people not being able to handle importation rules on their own.
              That’s fine, you’ve done well for yourself.
              But to censor speech on this website and encourage Bob to delete what I have to say here is going to harm precious animals somewhere along the line,
              Are you afraid to have this discussion?
              Animals die in cargo holds every day on airlines.
              Australia won’t let animals fly in cabins.
              This is a problem.
              Don’t think it is?
              If you really believe the Australian government is mostly interested in the well-being of imported animals, you are fooling yourself.
              The Australian government PROFITS from its quarantine system.
              It doesn’t let people visit the animals.
              Quarantine is mandatory, even for Johnny Depp.
              This all could be done more humanely.
              How? Easy.
              Put the faces of all quarantine employees on the internet and have instant messaging available for everyone with animals in quarantine.
              Require the Australian government to email people about any unusual behavior noticed in the animals while in quarantine and allow the people to immediately visit the animals.
              These are basic common sense, humane ways to approach this.
              Such a massive lawsuit coming against the Australian government, you have no idea.
              And if Bob deletes this post, then he is responsible, too, for the continued abuse of animals in the hands of the Australian government, isn’t he?
              We’re Americans.
              We believe in free speech and humane treatment of animals.
              We invented humane treatment to animals.
              Go look it up on Google.
              Americans are the trendsetters…sadly, tragically, Australia only looks like America and fakes it as animals in quarantine are used for medical experimentation.

              • Merijo April 19, 2017, 10:19 am | Link

                Honestly Nadine, you are just saying things that are your opinion. Unless you can show any of us some sort of reliable proof then they are not facts. Can you stop highjacking this thread and making it about something that it is not intended?

                I do agree with you that the process is very convoluted and arduous. I also will wholeheartedly agree that the governmental fees associated with importation must bring profit to the government. However, I can not agree that the pharmaceutical industry is in the govetnment’s pocket or visa versa nor can I see where you came up with so many of your accusations.

                I’m not going to reply anymore unless you can keep this conversation civil. I do not see any personal attacks against you in any of the comments. what are you hoping to accomplish be continuing to aggressively berate the other people on this discussion?

                • Nadine April 19, 2017, 10:26 am | Link

                  As if I need you to reply.
                  I don’t.
                  Major lawsuit coming against Australian government for collusion with the pharmaceutical industry and inhumane quarantine practices.
                  Live your illusion, not my problem.
                  We have the evidence.

                  • Mark April 19, 2017, 12:12 pm | Link

                    Nadine it was not a personal attack its what I believe in my opinion is a pile of rubbish…
                    Secondly some facts for you
                    1 The persons dog I refer to I do not profit from,
                    2 I do not know the full rules I am merely a part in the puzzle of their travel arrangements …They are in fact an international renowned individual who travels the world for their fan base and has the dog go with them on many an occasion.
                    3 I do not profit from people as a business because of these unable to handle the paperwork…It actually cost us for the one dog…
                    4 Yes I have done well for myself but its not my field importing animals anywhere. Bob actually knows not only knows what I though its extremely varied something new can present itself each week. Bob also knows who I work for and you are so far of base its laughable…
                    5 I have not asked Bob to take your post down as personally I hope he leaves it up Its darn funny. Why well you have so much wrong…
                    6 No I am not afraid to have a discussion but lets stick to facts
                    7 Animals die in cargo I have no idea but people die in the cabins That I do know Why Three times in my flying history have planes I was actually on declared what is called a medical emergency… Only last year did a flight Manchester to Dubai divert t Vienna for such an event I have the flight number if youd like so its a fact.
                    8 Some animals can fly in cabins It has nothing to do with Australia its the Airline See here https://www.qantas.com/travel/airlines/service-dogs/global/en#jump7 if you are just referring to your two normal pets then No I do not want them in the cabin with me on any flight I take…
                    I am skipping a section here as Merijo has already perfectly answered you yes I am sure it profits etc etc …
                    9 Allow people to visit animals They are in Quarantine ..so lets say an animal is infected and a visit results in the person having the infection…mmmmmm count me out if its rabies or something equally bad.. It was thirty days its now ten . …
                    10 This is where it really went to pieces A international lawsuit Please share with us maybe the lawyers names at least dealing with it. Which court? I presume the ICJ in Den Haag…Id love to read about it. Genuinely I would…
                    11 and Finally… I too have an American passport though I have a British one as well and according to your own countries yes I googled as you suggested Vet Street website puts Australia in in the top 8 countries for visiting with pets see here….
                    http://www.vetstreet.com/our-pet-experts/8-animal-friendly-countries So perhaps you could get them to correct this as well but wait ….The organization World Animal Protection has created a useful tool to answer just that — an interactive map of animal welfare and conservation policies of 50 countries. The map is based on an “Animal Protection Index” that measures each country’s efforts to protect animals with legislation, improve animal welfare, and recognize animals’ emotional and cognitive abilities. A few countries, most notably the U.K., New Zealand, Switzerland, and Austria, rated well. The scale goes from A to G, with A being the best protection —Australia scored a not so great C but that’s one in front of the U.S.which received a “D” rating because of poor livestock protections and a lack of humane education.
                    Oh dear not looking to good. I do hope the lawsuit is not based on to many of these comments.

                    • Merijo April 19, 2017, 9:21 pm | Link

                      Mark, you are spot on. The level of alternate facts in the world is overpowering as is the willful ignorance. I think that we can safely say that the Australian givenment while not perfect, is doing a reasonable job of trying to protect its borders from foreign animal diseases. The testing required from America is rigorous and I would suppose that the requirements ratchet up as the countries gave more endemic diseases.

                      Nadine, I do wish you well. I hope that your entire life is not as messed up as your thoughts on the importation of pets into Australia. there are so many other worthy causes to focus on, I for one am interested in spay neuter to decrease the number of unwanted pets and the prevention of human rabies cases worldwide through better vaccination of animals (primarily dogs and cats).

                      Much luck to those trying to get s handle on importing their pet into the lovely country of Oz. Once you are there do consider a walk along the Yarra River out Warrandyte way!!

                    • Mark B April 19, 2017, 9:44 pm | Link

                      I see some interesting comments regarding justification for no visits and not allowing two pets who are potentially a bonded pair to be in the same kennel. This is a case where a direct comparison to New Zealand rules is instructive. Both Australia and New Zealand are protecting against the same things. In fact pets can go between the two nations without quarantine if they have been in one of the countries I think it is a minimum of 90 days post quarantine. Yet when bringing a pet into New Zealand, they are much more willing to take into account the fact that pets are beings with feelings. I took the pet haven kennel in New Zealand as the first one I looked at. In looking at their FAQ, the indicate the following: 1. Owners are “welcome” to visit their pet/s while in quarantine. 2. Owners are “welcome to bring bedding, toys, and perhaps a favorite treat”. 3. In order to help provide the pets human companions with a sense of comfort, people considering this facility “are welcome to inspect our quarantine facility and see where your pet/s will be accommodated”. In the kennel section of the website, they stated that for quarantine they have single, double, and triple units so if a bonded pair is coming over they can stay together. I am having trouble reconciling some of the comments regarding passing of infections by sharing a kennel and visitation given the New Zealand implementation considering New Zealand has the same disease concerns as Australia.

                    • nadine April 19, 2017, 11:12 pm | Link

                      You are ignorant.

              • Sarah May 12, 2018, 7:30 am | Link

                I had to read and read to see where this lunatic was from and when I saw it was the USA I HAD to respond. Gotta say, SO NOT SURPRISED. Please don’t delete. This post is the real truth. I am not jerk, just can’t read anymore of the garbage without speaking up for my country and putting this nut in her place.

                I’m an Australian living in the USA for now and you want to start squawking on about humane Americans and free speech and all that jazz? You make me want to vomit with your blatant hypocrisy and your mud slinging at Australia when there’s three fingers pointing straight back at you. Outside of places like China I can’t believe that the third world mentality of the USA. You’ve got an entire HUGE subculture of people here (hunters) who constantly wear blaze orange and strut around wearing camo gear while broadcasting the photos of animals heads they blow off constantly on Facebook and such. You’re disgusting coldhearted people to do far worse things to animals and it’s precisely the reason that I am moving back to Australia because your people sicken me. Pets die constantly on airlines in America all the damn time and you want to throw your accusations at Australia ? I even used to work with an organization that the purpose was to trap animals such as cats who are abandoned and left on the street and get them neutered and release them back to control the numbers. I even used to work with an organization that the purpose was to trap cats who were abandoned and left on the street and get them neutered and release them back to control the numbers. This is because the feral population had gotten so out of control because of all these people dumping their animals all the time. Why don’t we take it a step further and talk about your supposed Christian values why you let people die constantly daily because you don’t want to give them health care because and I quote, “I shouldn’t be responsible for someone else and their healthcare”. Disgusting. What you’re too ignorant to realize is the fact that universal healthcare saves everyone thousands and thousands of dollars a year while covering everyone.

                Why don’t we talk about your archaic gun laws to that allow morons and psychos and children ready access to heavy duty firearms by the dozens? No civilized country on the face of the earth or government would allow such things. Because of your disgusting laws , people including CHILDREN are dying by the thousands daily and you have the reputation for excessive violence above every other country. But nooooooo, we neeed our semi automatics handy alllllllll the time! Let’s also talk about your attorneys and the fact that they can take 40% and they’re allowed to advertise on TV so therefore everybody at any given time is always looking to sue their neighbor, their friends, their coworker
                , their colleague, your fellow man and on and on and on it goes and creates a true crap storm.

                Why don’t we talk about the maniac Trump when voted AGAINST a trophy hunting ban Obama imposed so now animal trophies can be imported! His own two sons are trophy hunters! Gee, not corrupt much there. Lmao!!! Theres your animal loving values right there! And why don’t we talk about the appalling lack of education and the fact that all your money goes to military rather than educating the people and that’s precisely why that pig got into the government in the first place. Onto war now. When we were kicking back having beers in Australia back in the day, you guys were slaughtering each other by the hundreds of thousands in a war between the north and the south because your southerners insisted on keeping slaves. Nice history there.

                Why don’t we talk about the multiple hate groups across your crap hole country including the KKK, Arian Union etc etc. Think about it. Your country makes it OK for hate groups to thrive! Bible thumpers talk about being anti-abortion and make their point by blowing up planned parenthood clinics and killing doctors. Nothing says pro life like murdering folks, huh. Why don’t we talk about the constant bickering between the left and the right and blah blah blah blah blah. The mudslinging, the racism, the hatred amongst your own people is appalling. Let’s talk about the lobby groups to pay off the politicians so everything stays just as it is. Did you know America is the only country where it’s legal for politicians to take bribes? Yes to the point that the pharmaceutical companies have fixed that the medication is so expensive old people and poor people are forced to order it overseas. And then if that’s not enough when they get caught trying to do that because they’re desperate to survive they get threatened with Jail! Absolutely that’s a sign of a civilized country to throw their pensioners and poor in prison for trying to stay alive.

                And regarding education, it’s awesome that the only way people can get in education if they’re not filthy rich is by getting in hundreds and thousands of dollars in debt that they’re forced to pay off and all the while they’re trying to get there start in life and buy a home and do those other things but they struggle with doing that because if they don’t pay off the loan straightaway it goes straight on their credit report so they’re screwed. Awesome. Way to keep the people down. I think it’s great the people have to work for nine dollars an hour over a 20 year period. Meanwhile inflation is through the roof. This is the only western country I know is that the minimum wage is set below the poverty line. But let’s not take care of the American people and let’s continue to go overseas and shove your nose in everybody else’s damn business.

                I love the fact that even your bread is so chockablock full of preservatives so it stays fresh for weeks because after all that’s the only way they won’t be any wastage because wastage costs money after all and money money money money money money money money money money money money money money money money money is what the USA is all about and that’s all that matters to the people who live there. AND congratulations on being the ONLY country on the face of the earth to back out of the Paris accord and deny climate change. Yes that’s right. Syria it is at war and even they saw the light and signed the agreement. What’s disgusting is there is 300+ million of you vermin people populating the earth and doing far less to protect the environment than pretty much anyone else as you still allow Styrofoam you don’t believe in recycling and you deny climate change!!!! You don’t push for public transport improvement and you designed a country that forces you to have a car to go absolutely everywhere for the most part and all those fumes contribute to polluting the skies!

                Your crap hole country and my life here has taught me how very very very blessed I am to be from Australia and when I arrived there next year I will kiss the ground, I will eat the dirt I will laugh in the sunshine and I will never ever ever ever ever set foot on your hell hole ever again. Please shut the heck up. You are just another ignorant stupid American talking through your backside and being a disgusting hypocrite blah blah blah blah blah blah blah blah so put a sock in it. AUSTRALIA RULES.

                • Bronnie May 13, 2018, 1:41 am | Link

                  you go girl well said !!!!

                  • Sarah May 13, 2018, 4:16 am | Link

                    Thanks. It’s all dead on the money too. Can’t wait to come home and now you all know why. Great site btw, great info! Cheers.

                    • BobinOz May 14, 2018, 6:44 pm | Link

                      Thanks Sarah, glad you like. Impressive rant by the way 🙂

                • Nadine May 15, 2018, 8:23 pm | Link

                  Sarah has emotional problems, has no interest in the subject matter here and resorts to personal attacks to make her point: That Australia is somehow superior to the USA. I am laughing so hard at you! Australia’s government should be judged according to what it says it is, not compared to another country. And Australia’s government is doing very harsh things to animals in quarantine. No, it is not a humane system and — the pharmaceutical companies in Australia dictate what animals MUST have to be considered safe.

                  Good for you for not liking the USA. In the USA, people are entitled to their opinions. Not so in Australia, where people can be arrested JUST BY ASSOCIATING WITH SOMEONE WHO THE AUSTRALIAN GOVERNMENT CONSIDERS A THREAT. Australia is still suffering from being another country’s penal colony, and the genetic pool of YOUR country doesn’t have the courage to stand up to your abusive and corrupted, thieving government because IT HAS BEEN BRED OUT OF YOU ON PURPOSE.

                  And I’m very sorry to hear about the mass shooting the other day. It is always a tragedy. I hope you didn’t know anyone who lost their life in that attack. Aussies are a lot more violent than you think they are — a repressed, ignorant society of substandard human genetics with no courage to take on their prison wardens.

                  Your turn??

                  • Sarah May 16, 2018, 2:07 am | Link

                    Out of the two of us, and due to dual citizenship, I’ve lived extensively in both countries for decades and I was able to list dozens of examples of barbaric treatment to people and animals by Americans. Yours is simply opinions. I’ve listed facts from personal experience. There’s the difference. Added to the fact that your greedy corporate America is robbing the country blind while the people work their butts to death for pennies, there’s really nothing else to say to you. I covered a lot already and you’re welcome to respond but my mother taught me never argue with a fool and so I shall not. You and your country disgust me. Ick. Like excrement on my shoe. Good luck. Carry on.

                    • Nadine May 16, 2018, 3:47 am | Link

                      You are a weird woman. Maybe trying to make money in the US is too much for you to stomach. Maybe you ignore the filth from China that your own government has stained your home country with. Maybe you dated an American man and he didn’t think you were good enough to marry. Who knows why you’re such a crackpot on this site? Maybe you are a crank on many other sites. If your mother was as ignorant as you are in these posts, it would certainly explain a lot. If you want to understand why Australia has become such a sellout place for Asians who have driven up the cost of college, maybe you SHOULD go back to Sydney and ask your politicians why they accepted bribes from the Communist Chinese to sellout people like yourself — who have found no economic opportunity in Australia and have had to go to the S-hole which you call the USA — just so you can wait tables and scrub floors with the other illegal immigrants. I don’t think most Aussies are low-browed like you are, but you might want to shine your shinola a little more before coming on a website and throwing insults around. There are many things wrong with both countries, no one said otherwise. AUSTRALIA IS INTERNATIONALLY KNOWN FOR ITS CRUELTY TO ANIMALS. So don’t be clueless, go look it up yourself. Very very mediocre display of intellect you have shown us. You might try a little constructive criticism before you start putting others down next time. You’ve got some serious problems, sister. Real sick!

                    • BobinOz May 16, 2018, 2:06 pm | Link

                      Nadine, the pattern of your comments is clear for everyone to see. Anyone who disagrees with you, you accuse them of making it personal against you.

                      To Mark you said “While you resort to personal attacks, I come with the facts.” Mark hadn’t made any personal attack on you, all he said was that you were talking rubbish, which you are. As for your ‘facts’, you have not backed any of them up, so they are actually just your thoughts. What you then do is make it personal yourself.

                      When I disagreed with you, you said “you’re a big man, aren’t you, bob? a big boy. with big boy britches.” When Mark B made a sensible comment not even directed at you, you replied with “You are ignorant.” To Bronnie it was “Look at you and your big words!” Of Sarah, you say she has emotional problems in your comment before this one and in this comment you have simply unleashed a lasting personal attack not just against Sarah, but her mother too.

                      Your sarcastic comment about the ‘mass shooting’ though, which was actually a tragic family event here in which no outsiders were involved, shows just how low you are prepared to stoop.

                      You told us that a major lawsuit against the Australian government was going to happen “in a few months” back in April 2017 and you’ve mentioned it many times since. We are all still waiting. Do come back and tell us all about it when that lawsuit is issued, otherwise, stay away, you are not welcome here. I’m getting bored with your garbage and personal insults, and like Sarah, I have no desire to argue with a fool.

          • Bronnie July 14, 2017, 10:48 pm | Link

            Nadine please can you show everyone your proof or evidence of these accusations? For eg, photos documentation? If you can not show the proof and if you are indeed stating what you believe in that is fine, but please make it clear for the people following this site.

            • nadine July 15, 2017, 3:46 am | Link

              lawsuit coming agains the Australian government.

  • tolga March 28, 2017, 1:49 am | Link

    Hello Again,

    Sorry for 2 different questions 🙂

    I have 2 cats. So if they are in quarantine, they can stayed in same cage, or all animals live in different cages?

    • Mark March 28, 2017, 7:05 am | Link

      Its one animal one cage as you put it. Again similarly as my other answer if one has an infection the other will likely get it.

      • Tolga March 28, 2017, 3:14 pm | Link

        I understand. Thanks :))

        • BobinOz March 28, 2017, 7:29 pm | Link

          I am not so sure. Under the old system when it was 30 days, they would certainly allow two dogs to stay in the same enclosure if they were siblings, my wife also thinks that they used to allow two cats to share under similar circumstances.

          It may all be different now under the new system, but I think it’s worth an ask.

  • Tolga March 28, 2017, 1:37 am | Link


    I have another question. It is quite different. I have 2 cats. I want to move to Australia but My current residental country is not in Group 2 and Group 3 List. So I must move first to Group 3 counrty, then I must go to Australia. It’s almost impossible or very hard to do I think.
    First I will move my cats to approved country is OK. But in in official goverment site:

    “”””Cats can only be exported to Australia after 180 days from the time of blood sampling for the rabies neutralising antibody titre test (RNATT) – steps 4 and 5″”””

    So my main question is that will my cats stay in approved country during these 6 months period. Or I can bring back them to my current residental country?

    • Mark March 28, 2017, 7:03 am | Link

      No they would need to stay in the approved country and travel from there to Australia. The whole idea of the appved country is one that Australian Authorities trust and that the animal can be classed as clear. If it went back to the originating country for even an hour it could then be infected by another animal making the whole process pointless.

      • Tolga March 28, 2017, 3:13 pm | Link

        Thank for your valueable answer

  • linda March 2, 2017, 3:32 am | Link

    Does anyone know if a 10lb emotional support dog (who flies in cabin with me all over the US) can enter Australia in cabin with me when I move there from the US. All required paperwork will be done, of course.
    Is it mandatory they arrive as baggage or can I get off the plane with her and hand her over in her carrier? I am confused by the process when landing in Melbourne. The flight from Los Angeles to Melbourne is over 14 hours and I am fearful of having to fly as cargo.

    • Mark March 2, 2017, 8:11 am | Link

      There are a number of factors here but generally speaking you should be OK First off check with the airline you are planning using.. If your dog has been trained by one of the organisations accredited by Assistance Dogs International that’s a good start and can likely fly cabin. Many operators let them travel free. Now here is the hard part. If your dog is not from an accredited source then it will likely be no. There is recognised import procedure for assistance dogs that allows them to stay with their handler. You can view it here.  http://www.agriculture.gov.au/cats-dogs/assistance-dogs#post-entry-quarantine-isolation Forms to complete and so on isolation at home on arrival and good news most of the fees are waived…..As a note for others reading this that love their animals and this is a way round quarantine please do not be tempted.

  • Tahnee McKenzie February 26, 2017, 10:39 pm | Link

    I received my dog Montague from Quarantine yesterday.
    he is skin and bone, can barely stand, and has pressure sores all over him.
    Visit his Facebook (Montague McKenzie) to see the extent of the trauma left by Quarantine.
    It is unacceptable. Pet owners would be put in prison or fined for the neglect and subsequent abuse that he suffered under the “care” of quarantine.

    • Bronnie February 27, 2017, 12:32 am | Link

      Omg this is NOT acceptable and is exactly the situation I have been expecting! I as a Australian am absolutely disgusted at the condition your boy has come out of quarantine! Legally if there is a problem they must inform you! Does not sound like this happened. The secrecy the lack of communication the fact that there is no contact at all allowed is the biggest reason that I refuse to move back to Australia with my 3 dogs and 3 cats! If this was me firstly I would be filing animal abuse charges against the quarantine station and then getting a petition going to change the rules of no contact and all the secrecy surrounding the quarantine! I have said from the beginning, having such regulations as no contact allowed as in phone calls visits etc is barbaric and puts alarm bells going for me. I have also said if it was that important why is there no cameras there where the owners are given a password to access and view their pets. Australia is a beautiful country with unique wildlife but it is back in the dark ages with quarantine!

      • Bronnie February 27, 2017, 12:36 am | Link

        another point and sorry to be harping on about this but in my eyes, with the supposedly up to date veterinary care and facility NOT ONE dog should ever come out of quarantine in a bad condition!!!

    • Mark February 27, 2017, 6:17 am | Link

      Its impossible for anyone whether veterinary trained or not to asses how well or not your dog has been treated whilst in Quarantine via forums like this and written word …Now with your Facebook pages I am assuming you have lots of pictures of your dog before he left on his flight and if we assume they show him undoubtedly in a far better condition than he is. . I would suggest a call to report the matter to the RSPCA..They are required at the very least to investigate. Their is of course the possibility that your dog was the worlds worst flyer ever,,has missed you inconsolably and woudl not eat a thing and has refused to move…That’s not a defence of the Quarantine because their own vet should have perhaps raised concerns and would for the sake of their own back have had to note those concerns.

      • Mark February 28, 2017, 12:35 am | Link

        I can say my experience is the RSPCA will not get involved – when I went to them regarding the quarantine they said it was not theirs to be involved in. This is the major driver why my wife and I decided not to pursue a four year assignment to Australia because we would not put our dachshunds through a process totally lacking in transparency.

        • Mark February 28, 2017, 12:34 pm | Link

          To the other Mark The RSPCA do not really have a choice whether they get involved or not if they have suggested to to you in the past its not in their remit then whoever has said that is sadly mistaken or avoiding any work …As I find with many laws and rules in this country they exist but are then ignored or enforced over the top. In your case it sounds like ignored. If you walked always then they will have got away with it.. You may have to challenge them. Having said that it woud have to be a specific animal complaint not just general concerns..In the alternate what has now become trial by media is also frightening enough for some organisations. Several pictures of a badly treated animal can have sadly more effect than a badly treated child on the likes of Facebook and Twitter My point being to to the OP you need to bring this up elsewhere if its so bad.

          • Mark March 1, 2017, 11:30 am | Link

            The exact response from the RSPCA when I contacted them:

            Good Morning

            Thank you for your email, the RSPCA does not set the standards for importing or exporting of pets to or from Australia, this is set by the government Department of Agriculture Fisheries and Forestry, you may contact them via their website to raise your concerns as the RSPCA Australia is a non-government organisation which works for the rights of animals within Australia.
            Kind regards
            RSPCA Australia

            • Mark March 1, 2017, 2:52 pm | Link

              Hi other Mark (I write that otherwise its looks like I am having a conversation with myself 🙂 ) The reply from the RSPCA would not appear relevant to a complaint to them it refers to standards for importing and exporting pets. Yes I agree with them that is nothing to do with them and that would suggest either the writer has misread a complaint about treatment of an animal or the persons complaint has been a challenge to the system eg complaint the animal cant be visited. The email even then confirms they work for the welfare of the rights of animals within Australia. When they are in quarantine they are in Australia its not as some see a mythical no mans land like a transit lounge . Its likely the RSPCA has never been challenged to visit an animal in quarantine and of course why woud it as no owner would know if there animal was in trouble but an animal can be seen by them after its left quarantine. . The records form Quarantine could be requested. Did you follow up your issue with DAFF? and their reply was? .

    • john mangrum March 1, 2017, 5:29 am | Link

      Hello all,

      So sorry to hear about your pey and we hope they are doing better.

      We are flying our 2 dogs over on the 20th arriving on the 22 of march. Deb and i are really worried but we hope the place is going to be ok. Both our dogs need a pill everyday for their joints. I have submitted the forms and going to duct tape the pill bottles to their crates.

      We have lots of pics and videos.

      I will let everyone know how it goes.

      John and Deb Mangrum

    • Phae March 12, 2017, 4:29 pm | Link

      Omg Tahnee my kids just got home last Monday 6/03/17 and Wilbur had lost a fair bit of weight but my Agatha is skin and bones! I’m disgusted that quarantine don’t give a dam if they eat or not. All their worried about is getting their precious money. Honestly I’ve been feeding her 6 times a day, tiny meals and she’s put something back on in 5 days, she’s a French bulldog, normal weight 10.3 kilos, arrived home 6 kilos? How can they cause such massive neglect? This is a use and I’m going to complain not that it’ll get me anywhere but they need to know we are not happy with they way they have treated our furkids. I wish I could post a pic?

  • Kelly February 21, 2017, 9:17 pm | Link


    Looking for some advice on quarantine. So, in around 6-7 months time our two cats will be flying to Australia from the UK, we are going to do this through a pet transport company but doing the rabies vaccine/bloodtest, import permit vet papers etc our selves.

    Bit worried about how they will last on a plane for 24 hours but hoping they can be together in the same crate.

    My partner is flying out a couple of weeks before to find a place to live, get settled etc. and I will be flying from the UK to Melbourne to time it with the cats release date from quarantine. When it comes to release date, do they get to keep their crate they initally flew in from the UK? As once I pick them up they will be getting on a domestic flight to Sydney with me.

    Does anyone have experience with this or advice?

    Thanks in advance.

  • agrimreaper February 6, 2017, 10:24 am | Link

    Flying your beloved pet over was something that we had to think through really carefully before we decided on it. Costs aside, we always felt that the cats will suffer the most on the flight. However, I decide to go for it and I would say that it has been a great experience for us. Not sure how the cats felt though. We did engage a specialised pet mover, to settle the export paperwork and logistics in our home country. However, we arranged the post entry quarantine part of things by ourselves, as I opted to pick up our cats from the quarantine facility by ourselves.

    I would say, the online system do keep me informed via email on where we are in the process. The vet also gave me a call the day they arrived in the quarantine facility to inform me that the cats are safe and sound. Generally hassle free for me, and our cats are at home now, safe and sound.

    • BobinOz February 6, 2017, 6:32 pm | Link

      It’s great to hear a positive story about quarantine, unfortunately this page, probably because of its title, seems to mostly attract comments from people who are unhappy about this process.

      We too thought long and hard before bringing our 10-year-old chocolate lab over, and back then it was 30 days behind bars. But we went for it, and like yourself, we were very happy with how it turned out in the end.

      Thanks for posting this agrimreaper, I’m sure it will ease the minds of many pet owners considering going through this.

      • agrimreaper February 7, 2017, 7:01 am | Link

        Trying my best to provide some positive thoughts here, and hopefully help some people who are on the fence on bringing their pets over to here. 10 days of quarantine (no visitation for the whole period) was really fast, and they were out before we knew it! It is definitely much shorter than the old policy where they had to stay 30 days (but with visitation).

        • BobinOz February 7, 2017, 8:18 pm | Link

          Oh yes, 10 days is much better, even without the visits.

          In fact I think visiting your pet in quarantine isn’t perhaps such a good idea at times, because you go in and pat them and maybe walk them for half an hour and then you abandon them again!

          The poor dog, or cat, is thinking ‘Where are they going? Why are they leaving me here?!’ The best visit you can give them is when you turn up, collect them and take them home, especially when the quarantine period is so short.

          • agrimreaper February 8, 2017, 7:55 am | Link

            That’s true! At least they have some consistency over 10 days instead of the daily interruptions over 30 days. One of our cats were so glad that she was out when she started meowing loudly when she neared the entrance of the quarantine door.

            • BobinOz February 8, 2017, 11:19 pm | Link

              That was no meow, that was your cat shouting out ‘freedom!” 🙂

          • Carmel Dwyer February 28, 2017, 11:41 pm | Link

            Please note that owners can visit their animals particularly the long haired breeds to groom their animals. Yes it comes at a cost $45 for 15 minutes but invaluable if you are importing a show cat.

            • BobinOz March 1, 2017, 11:50 pm | Link

              Wow, I didn’t know they had introduced that. When did that happen?

              Visits used to be free under the old system, so this is a nice little earner for them. $45 for 15 minutes? Two visits and you could spend all day in the theme park for that 🙂

  • john and Deb January 12, 2017, 10:38 am | Link

    Bob and Others,

    We are moving back to Anakie on March 9th. I have my permits for my 2 dogs. We have the 2 big crates for the airplane ride. Now I have some questions that you all can help me with.

    1. Once we arrive in Melbourne Quarantine Officer’s come and get my 2 babies. Smokey 90 pounds and Bear 95 pound lab mixes. What is the Name and address of the Quarantine place. In all my documents it has never given me the name and address of the place.

    2. After the 16 plus hour plane ride when will they be able to go to the bathroom outside of their crates?

    3. Do they get transferred from their crates.

    Thanks for the help.
    John, Deb Smokey and Bear

    • BobinOz January 12, 2017, 8:32 pm | Link

      Welcome back.

      My understanding is that yes, your two dogs will be collected from the airplane when it arrives in Melbourne by quarantine staff who will load them up onto their van still in their crates and then take them to the quarantine station. At this stage your dogs are still under quarantine conditions so they will not be let out of the crate until they arrive at the quarantine station itself, the address of which is 135 Donnybrook Rd, Mickleham VIC 3064, according to Google.

      Once they are safely within the confines of the quarantine station itself, they will be released from the crate and no doubt allowed a loo break. As I say, that’s my understanding, but if anyone knows anything different, perhaps you can let us know.

      • john mangrum January 13, 2017, 12:09 pm | Link

        Thanks bob,

        I just fill really bad for them that is a long time in a crate

        John and deb

        • Sarah January 19, 2017, 7:48 am | Link

          I agree it is a long time in the creat but I also think it’s for the best I heard the other day about a dog escaping at Sydney airport and was running around the airport lost! So I think it’s best that they are safe and secure until there in a safe area would be far worst to lost you beloved pet on the journey! And my dog is the most softest emotional dog Iv ever meet and he was just fine so try not to worry to much about the process it’s somthing that can’t be avoided.

          • BobinOz January 20, 2017, 9:19 pm | Link

            Was the dog called Houdini 🙂

  • Egle January 5, 2017, 3:26 am | Link

    Hello,could anyone tell me please,I’m just interesting how it works during the flights period?I mean if I (and my dog) would fly to Au, I should change 3 planes,how can I be shure that the airport stuff will not mix up the crates,and not put him into another plane?Does the airport stuff takes dogs for a walk between the flights?And one more question is about crate -the box.Can I use my own travel box (its the same like in airports) or I should order special box from flight companies?Thank you.

    • Mark January 5, 2017, 7:24 am | Link

      You really need ti get hold of one of the specialist travel companies for pets, There are several recommendations on this site and they will guide you through the whole process save getting ad hoc bits of info

      • BobinOz January 5, 2017, 9:05 pm | Link

        As Mark has said, you really need to be talking to a pet exporter company about this. Please bear in mind also that your dog may not well be taking the same planes that you are, and there’s really no advantage if it does.

        Once a dog is loaded on the plane in the crate, it stays in the crate until it is released in quarantine in Australia, it must not come into contact with any other animals and so will not be going for a walk. You will not be allowed to go and check to see how your dog is doing when you change flights either, your dog will have become part of cargo.

        Your chosen pet exporting company will be able to advise you about the crate, but it could well be that your own travel box does not meet the requirements in which case you might need to buy a new one.

      • Egle January 6, 2017, 8:10 am | Link

        Mark, maybe you can recomend some of them or one the best pet transportation companie, witch I could completely trust?

        • mark williams January 6, 2017, 9:29 am | Link

          petcarriers.com.au seems to be a good one, its on this site, be warned you may be looking at upwards of 2000 US$

  • Julie December 30, 2016, 7:15 am | Link

    My two small Moodles are going into Australian Quarantine on 5th January 2017 (next week). They are siblings from the same litter and have never been separated. Quarantine have a no sharing kennel rule, which will totally stress my two. I sent them a letter from our vet, who has known them two years, saying it would be detrimental to their well being to kennel them separately, but they will not consider them sharing until ‘their’ vet assesses them (2 minutes of knowing them versus 2 years..it’s frustrating!). I acknowledge your comments about it being like “prison”.
    Do they really not supply toys? How are they supposed to entertain themselves?
    So glad it’s only 10 days. It seems like the new system is wrapped in beurocracy and money instead of caring for the animals. I will let you know how things go once out the other side.

    • BobinOz January 2, 2017, 7:44 pm | Link

      Hi Julie

      This sounds like a strange rule. Under the old system, 30 days and in the facilities in Sydney and Perth, they would allow up to 3 sibling dogs to stay in the same kennels together. This was also, I think, subject to their vet’s final approval, so hopefully you will be okay with your two small Moodles.

      As for the toys, I think the fear is they will chew them and choke and nobody wants that to happen. As you say though, luckily it is only 10 days. Hope it goes well for your pets.

    • Lars March 23, 2017, 1:36 pm | Link

      Julie how did your Moodles go?? we are in exactly the same boat as you, same dogs same circumstances, except we are coming from Indonesia which means a further month in Singapore quarantine also. Recently inspected these and was very happy with the facility. Reading this has me somewhat anxious. Interested to hear how yours went.

  • marlene December 21, 2016, 6:08 am | Link

    I was born in Sydney, but I’ve always lived in Itlaliy (I went back to Australia only for a short time at university).
    Not having any family in Italy (I became orphan a year ago), no exciting work, … I decided that it’s time to go “home”. The only problem is that I need to bring with me my two dogs and my two horses!
    they are my only family and it is unthinkable for me to leave them.
    Does anyone have any advices for me? I started to get informations about it only recently and it looks very complicated!
    I have two questions to ask. Is the Mickleham in Melbourne the only facility in Australia where animals can arrive? and second thing, one of my dogs isn’t a specific breed and they don’t have a pedigree… would this be a problem?
    Thank’s a lot for your attention, and hope you could help me.

    • BobinOz December 21, 2016, 8:47 pm | Link

      Yes, it is complicated, but hopefully the links in my article above will help you work it out. As for Mickleham in Melbourne, at the moment it is the only facility in Australia for arrivals, it was all centralised to that location a couple of years ago.

      As for your dog, I don’t think it matters much that it isn’t a specific breed, all that matters is that it isn’t partly a breed that might be on Australia’s banned list. Good luck, Bob

  • Lexie December 3, 2016, 6:50 am | Link

    I was given a scholarship to attend the University of Melbourne, however, I was going to move with my best friend: my cat. However, after learning and reading about the quarantine, the problems and etc, I will reject the scholarship. If he dies during the quarantine, I will never forgive myself. And also, I’m not planning on leaving him behind, I would never do that.

    • Mark December 3, 2016, 6:55 pm | Link

      Its admirable the care and consideration for your cat you have but can I …… Just play devils advocate here though, so please do not be upset with me I’m trying to find perspective.. You are turning down a scholarship at Melbourne University for your cat and its welfare in Customs quarantine..It will be fine…You will have a degree from Australia’s ‘number one university and world leader in education, teaching and research excellence’.

    • Sarah December 3, 2016, 11:14 pm | Link

      Your cat will be fine my dog was great he come here about 4-5 months ago no dramas good communication and out in 10days your mad if u turn down a scholarship cos your worried your cat will not be ok hundreds of animals go through and if they was badly treated don’t you think they would be in the papers on the news !! The very odd case someone may not be happy like anything dealing with public or service they can’t get it 100% all the time even if that’s what they strive to do.. This page is about people’s bad experance’s hence why there are more bad than good on here.. I hope you don’t waste a amazing opportunity!!

      • BobinOz December 4, 2016, 11:44 pm | Link

        My wife ran her dogwalks business, which walked and/or visited dogs and cats in quarantine here in Australia, for six years. She literally saw thousands of pets go through this system, in all that time she is only aware of one dog that died, no cats. They spent 30 days in quarantine at that time.

        In the same period of time she’s probably been aware of more dogs that have died outside of the quarantine system and in the last five years our own dog died, old age, and one of our cats got run over.

        As Sarah has rightly stated, this page does attract, for obvious reasons, people who are unhappy about cats or dogs in Australian quarantine. It’s something to do with the title 🙂

        I think we can safely say the odds of your cats surviving this are in your favour. Don’t chuck away a great opportunity when there is no need to. Good luck, whatever you decide, Bob

    • Joan December 21, 2016, 10:34 am | Link

      I’ve sent 4 cats to Australia, two through the old facility, 2 through the new facility. Getting all the preliminary paperwork done is a pain, but you just have to make sure you follow each step and pay attention to the time restrictions. The absolute worst part is getting the import permits and the monstrous expense. There’s no way you can handle the transport yourself: you have to hire a professional animal transporter who will take you through the procedure from start to finish, including helping your veterinarian with all the very specific requirements. Good luck!

  • KR November 21, 2016, 12:21 pm | Link

    Hi. Will likely be relocating back to Oz from HK early 2017 and bringing our rescue kitty with us. To say I’m nervous would be an understatement…more so about the fact that I am unable to visit and monitor her condition for the 10 days she is in quarantine – especially after hearing some of the stories on this thread. My main concerns stem from the fact that she isn’t used to being around other people and tends to become very anxious and in some cases even a little – what could be perceived as – aggressive. Even taking her to the vet is a struggle – she has to be mildly sedated once we’re there for them to be able to do anything with her. It’s fear, not aggression however. I’m just concerned at how this kind of behaviour might be interpreted and/or handled by quarantine staff, or if they’re used to this kind of thing? The other issue that concerns me is eating. She’s a picky eater at the best of times and given she’ll be in a strange environment, under stress, eating a diet that is new to her – I’m worried that she won’t eat at all. Cats in particular can become fatally ill from not eating for an extended period of time. Given that people’s pets have come out of quarantine sick, not been given medication they require – I wonder how closely they’re really monitored; ie. is anyone really going to notice or understand the gravity of a situation where a cat refuses to eat for a few days or more?
    As an aside to all of the above, has anyone ever tried coming via NZ? The quarantine conditions are much friendlier, including visitation, and animals coming from NZ to Australia can do so without any further quarantine. However, I’ve also read that said animal has to have spent 90 continuous days in NZ prior? Does that also apply to animals that have satisfied the NZ 10-day quarantine period? I’d much rather bypass Oz quarantine altogether if I can. Thanks in advance.

    • Mark December 4, 2016, 8:12 am | Link

      I’m sure quarantine will have come across all manner of problems with animals..From suffering from flight problems to scared where there normal surrounds have gone. That will affect all animals however there tempremnt they wioll be slighty to very anxious whats happening to them . Have your vet write out a report for them first to put you at ease and insist it travels withe the animals documents. he can write it to quarantine as an assessment As for managing to negate quarantine via NZ forgive me but that just darn stupid… on three fronts firstly you put your animal through unnecessary extra flights and secondly the restrictions are there for a reason to protect the rest of the population. thirdly if caught your beloved pet may likely be taken from you.

      • KR December 6, 2016, 12:25 am | Link

        Thanks for your input Mark however I think you may be a little off track somewhere there. I didn’t say I had any intention of breaking any laws or doing anything illegal – I asked whether anyone had experience coming via NZ. It is perfectly legal to bring a pet from NZ to Australia directly without a quarantine period so long as all regulations and requirements are adhered to prior to that happening. Those requirements as I’ve since discovered, require the animal to have been in NZ for 90 days before its relocation to Australia. So effectively, 10 days quarantine in NZ from place of origin + 90 days stay in NZ = 100 days (minimum) – then your pet can be brought into Australia without further quarantine.
        As for being “stupid”… My cat will be subjected to a second flight within Australia regardless, from Melbourne to our final destination, so an international flight to NZ and a short-haul flight from there to our final destination in Oz wouldn’t have been out of the question aside from the 90-day rule. I’d have much rather gone that route if possible and had her in a quarantine facility where visiting is permitted vs. having her locked away with no opportunity to visit whatsoever. Which do you think would be less stressful for my cat???

        • Mark December 6, 2016, 7:13 am | Link

          I am aware of the 90 days spent in NZ plus quarantine will effectively cover Australian Quarantine requirements as it appeared you was. aware of most of it. My apologies if I had offended you but I read it as your post suggested you would and I quote ‘rather bypass Oz quarantine altogether’. That can be taken in many ways, I think it was because you had yourself alluded to the fact that you was aware of the 90 days rule but unsure of the 10 in quarantine…It would be automatic the 10 in quarantine would be applied first. (its always harder via email messages to fully understand someone) People have I’m sure tried to negate the rules. I have no real concrete idea from your first post that you would not consider it. , Your reply clears this up, you would not!. After all even Amber Heard 9remeber Johnny Depp) pleaded guilty to ‘avoiding quarantine, so to speak’. . Which is then my other reason for saying in my opinion ‘darn stupid’ to do it that way…Not avoid customs but the travel path …I am no animal expert but I imagine the worst part for them is the flight. So we have a bit longer to NZ then they have to stay 90 days after quarantine somewhere else, where they may get lost, disorientated who knows, then we have a decent length flight even back to anywhere in Australia… As you had described your cat I would have personally thought road travel in Australia would have been the best..Coming from HK I imagined Melbourne or Sydney…or the coasts.. of course I could be wrong… All I had written was in an effort to help and draw perspective on your comments and thought process. ‘Devils advocate; . As you have said yourself Melbourne it is for customs I’m sure . I’m actually not a ‘Cat person’ (we are all different) I was just feeling for the poor animal being carted and crated around far more than necessary. Hope it all runs smoothly.

    • Mark B December 5, 2016, 11:42 am | Link

      As additional information regarding the thought of going through New Zealand. I too had considered that and did some research. Animals can go between Australia and New Zealand quarantine free with the caveat that the pet has to be in the one country for 90 days post quarantine prior to going to the other country. So in order to do the quarantine in New Zealand and take advantage of passage into Australia without quarantine it would require your pet to be in New Zealand for at least 100 days. It is also important to know that both Australia and New Zealand require the same procedures prior to your pet arriving into quarantine which is why there can be the transit between the two nations without quarantine (assuming the 90 day outside quarantine requirement has been met).

      • BobinOz December 5, 2016, 11:30 pm | Link

        Difficult to see the advantages then, isn’t it? There was a time when Australia had 30 days in quarantine and New Zealand only 10, so some people preferred to go that way simply for that. Now though when both countries offer ten-day quarantine there is just no point.

      • KR December 6, 2016, 12:32 am | Link

        Thanks. I did some research myself (after my initial post) and yes, the 90-day stay in NZ makes it a lot less viable. I was/am aware of the procedures prior to arrival – which is why I thought of NZ initially – given that all the prep work has been done for Australia, I figured it would be the same for entry into NZ. Looks like Melbourne it is.

        • BobinOz December 6, 2016, 10:32 pm | Link

          Yes, I think Melbourne is the best bet. To sum up, from what you have said yourself KR (I haven’t checked the rules myself for NZ), if you went to NZ you could visit your cat during the 10 day period, but the downside is that your cat would need to spend 90 days in NZ before moving on to Australia.

          I really can’t see that’s a good trade-off, 10 days really isn’t a long time. So yes, I think Melbourne it is.

  • Ebe October 29, 2016, 7:38 am | Link

    Thank you for everyone that has provided information. Has anyone made the move from Canada? Looking at relocating from Calgary to the west coast. My dog has severe separation anxiety and crate anxiety (she is a rescue). I am wondering if anyone has feedback for this? Do the crate companies provide bedding? You can get the crate before to get your dog used to it? Could she injure herself in the crate trying to get out? She has damaged her teeth chewing plastic and wire kennels. Is she suppose to mess in the crate? Access to food/water in the crate? It’s a long flight! Can any Canadian vet do the 19 steps? Does it always take 6 months? Lastly, how much is the permit? I read $460 on Australia’s website, but see different numbers here. I understand vetting costs during the 19 steps, a $460 application fee, transport/flight/crate fee of $7000ish and then quarantine of $1800. Thanks in advance. This is daunting. I thought taking the kids was the hard part…

    • BobinOz November 21, 2016, 7:35 pm | Link

      Okay, clearly nobody from Canada around, so I’ll just let you know what I know as best I can.

      I’m pretty sure bedding is not allowed in the crate, they do not allow anything in there that could cause harm to the animal, for example a dog could try eating the bedding and choke. From what you say, sounds like your dog might be a candidate for that. So I’m pretty sure nothing is allowed in the crate, but you can get the crate before you travel so your pet can get used to it.

      I think they might have access to water, but not food in the crate. Find a Canadian vet who is aware of the Australian quarantine procedures, I think some vets are even Australian authorised for this.

      I’m not sure about the current fees, but your total looks about right. We paid £3000 to bring our dog over and that was nine years ago and was equivalent to around $7500 AUD at the time. Good luck, hope it goes well for you and your dog.

      • Erin November 22, 2016, 1:05 pm | Link

        We were allowed a super high tech pee pad (I ordered it from amazon, it had a cardboard backing) and blankets (that we slept with for days before to make them smell like us) BUT all bedding was thrown away once the dogs were let out of the crates. Yes, you can purchase the crate ahead of time. The transport company will provide you with specifications. They can have water (we used two bowls with frozen ice so it wouldn’t spill when they were loaded, and a funnel so they could be refilled on landing) Once on the plane, they sleep. It’s dark, it’s quiet, and the hum of the engines and vibration puts them to sleep. I refused to let my Yorkies go without being on the flight with them. I watched them get loaded and unloaded. The flight attendants and gate crew knew my dogs were on that flight, and they all reassured me they can hear when the dogs bark and they were all quiet. The flight was actually the least stressful part. Quarantine itself was the hard part. Yes, it takes 6 months. We paid about $10K total for vet fees for the 6 month lead-up ($2000), transport ($3000), and quarantine ($3600+$800 permits) for two tiny dogs. $7000 for transport seems really high to me, but if your dog is huge that may be the difference. They cable tie the crates and you have to use the kind that is bolted together, it’s a specific airline crate. They end up being in it for about 24 hours, yes they will mess in the crate, but that’s just how it has to be. You don’t want someone at the airport to let them out to walk them because they could get loose.

  • Jan October 21, 2016, 4:06 pm | Link

    Thanks Bronnie for your comments. I will write to the Vet as per your comment. Thanks also Bob for your comments about all the good ones too, this is entirely fair, as I never had any problem with my previous dog although he was in the old facility where you could visit. I realise they have an enormous number of dogs to care for in the new facility (400+ I think) but that doesn’t excuse the fact that if your animal is in discomfort they should take note and provide the necessary action to put it right.

    • BobinOz October 21, 2016, 9:16 pm | Link

      Yes, I agree, they should be experienced enough to be able to detect an animal who is in discomfort and do something about it. All I was saying in my comment below to Bronnie is that it is probably expecting too much to think that every animal should come out in perfect health.

      • Bronnie October 21, 2016, 10:38 pm | Link

        By all means I do not want to start trouble with my comments however I will stress again, I understand that there is a large amount of animals passing through the quarantine station however I do not accept the fact that we should not expect every animal to come out healthy. That I totally disagree with, it is a quarantine facility their jobs there are to be vigilant and alert they are totally responsible for the health and well being of not only the animals in thier care but also for the Australian animal population. Therefore I personally expect that every animal should come out in perfect health regardless of how many animals they have. It is thier job to make sure that this happens. On this point I will totally disagree with your comment Bob its common sense that you do not release a animal from quarantine who is not 100% healthy. No matter if they are busy or quiet they should have all the resources to continue with a high standard of care. If one animal comes out that is not healthy then I worry about the standard of this care.( this is by no means a personal attack at all…..I am just expressing my own concerns as to how I see this sort of situation) 🙂

        • BobinOz October 23, 2016, 8:54 pm | Link

          You’re not starting trouble at all, it’s okay to voice your opinion here Bronnie. We will have to disagree on this though, I think it’s wildly unrealistic to expect every dog or animal to remain perfectly healthy during their stay for all the reasons I’ve already stated below in my answer to you on October 20, 2016, 6:45 pm.

          Look at it this way, if they have 300 dogs in at a time, and I think they do, then for every 10 day spell it is equivalent of them looking after one dog for over eight years. Can you guarantee keeping a dog healthy for over eight years? I wouldn’t think so, and you don’t have to do do it under the very different circumstances that the dog would be living in in quarantine.

          As for ‘…its common sense that you do not release a animal from quarantine who is not 100% healthy.’ I totally disagree with you. If a dog has fallen ill whilst in quarantine, maybe because it stopped eating, maybe because it is pining for its owner, maybe because it stressed, the very best thing you can do once it has completed that quarantine period is returned it to its owners.

  • Jan October 18, 2016, 2:56 pm | Link

    Hi Bob,I have only just seen this blog and was interested to read all the comments about the Australian Quarantine Centre. I had a very bad experience with my dog coming from the UK in June this year to Australia. He was travelling with his eye ointment for dry eye and instructions for use. I did not hear anything from the Quarantine Centre other than to say dog number….had arrived so assumed he was happy and safe. After 10 days he was released and flown to Brisbane to be collected by my friend. As soon as she picked him up she rang me in the UK to say that she was taking him straight to the emergency vet as both his eyes were shut and leaking mucus. Emergency vet said ulceration in one eye (bad) and scratching of the other eye, both eyes infected. Vet said medication had not been used correctly in Centre. My dog had to have another 10 days of extensive treatment to start to clear up the damage to his eyes. I can hardly imagine what sort of discomfort he went through. I complained to the Quarantine Centre, but only received back the usual bland letter saying they had not detected any problems. To say I was angry is an understatement. Some years ago I bought another dog into the old centre in Melbourne, which was better in that you could go and see the dogs and have a play with them. The only consolation is that quarantine is only 10 days now. I am not happy though about the “behind doors” attitude. I have no intention of travelling at the moment, but would not bring another dog into Australia. Having said all that, I used a really good UK pet exporter from the UK to Australia and was pleased with everything they did.

    • Bronnie October 18, 2016, 4:18 pm | Link

      Hi Jan, I am so sorry to hear about what happened with your dog and disgusted that this is happened at the new quarantine station.
      I am a Australian who was looking at moving back to Aus and have 3 dogs after researching the new rules regulations and not even beginning to count the costs involved of transferring from melbourne to Perth I am not going to come back home.
      I find the new regulations barbaric and inhumane that you are not allowed to have any contact at all , to me it is as if they are above any suspicion and the law. I was so furious that this central quarantine station was established and all others closed down that I voiced my displeasure personally with the federal governments Vet who surprisingly knew nothing about the quarantine station.
      If you would like to voice your displeasure and concerns over the treatment of your dog , ( it also rings alarm bells for me that after a quarantine period of 10 days they have released a dog with such bad eyes, what else happens there unnoticed so they say and then is released??. So much for the importance of keeping the biodiversity of Australia safe!, also my friend bought her dog back into Australia and he came out of quarantine so sick it was 12 months of vets visits and he still never came good!!)
      Here is the email address of the Federal Vet if you would like to contact. Lesley.Arnott@aph.gov.au
      I regularly send off emails to her asking what is being done.
      Also I have posted here before about my concerns you can read them further down.
      Hope your dog is doing better!

      • BobinOz October 18, 2016, 7:35 pm | Link

        Yes, I hope your dog is doing better as well Jan, and nobody likes the behind closed doors set up that the new quarantine station has gone with.

        Thanks the Lord it is only 10 days.

        • Bronnie October 18, 2016, 8:48 pm | Link

          I agree with the fact that it is now only 10 days HOWEVER, 10 days is still a long time with no contact allowed. Not only is it disrespectful to the owners who abide by all the laws and regulations on bringing thier pets back to Australia ,where is the recourse or accountability for the pets who leave the quarantine station in a state as Jans???? Does the Federal Government pay for the veterinary costs after? No, but they have got thier $29 per day , once a day dry biscuit feed, which I hope is gold coated, their $2500 processing fee and all the rest of the fees thrown in. If I placed my dog or cat in boarding kennels believing that they are well looked after and when I collect them I expect them to be in the same condition as they went in, if that was not the case I would not only refuse to pay but I would call in the appropriate authorities.
          The trouble with this system is the fact that you either have to accept the conditions that are offered or not bring your pets with you.
          To anyone bringing cats or dogs back to Australia I suggest you take lots of photos, thier weight and video thier character and if anything is wrong when you pick your dogs up go national. It is amazing how much things can change if you go on the television. .
          As I have said before I am constantly emailing the federal Vet asking for either contact to be arranged or at least webcams installed so owners can check in on thier pets. We need more people to do this.
          To end this post I would like to say I have no idea who’s idea it was to centralise the quarantine stations and to come up with the no contact law, but something needs to be done, for such a state of the art centre, it can’t be that hard.
          ( as a footnote, the risk of diseases , bought in by cats and dogs are so minimal when owners have immunised and yet the Australian Government stipulates that a titre test is required at least 3 times before the animal leaves and base the results of these tests as the basis as to whether or not the animal can enter. Titre tests are so unreliable it is not funny, so why is Australia behind the times with this? Another point made was different types of worms, when the animal is wormed 3 days before leaving these ‘worms” are dead. I know Australia has unique wildlife and we need to protect our flora and fauna but Australia better start doing this from within our country its double standards to stand there and say we are unique while allowing developments bulldoze all the native bush and habitats of our fauna behind them)

          • BobinOz October 19, 2016, 11:02 pm | Link

            I think everybody is quite disgusted with the no contact rule.

            Bronnie, I know you have left many comments here and as you say, you’ve written a lot of letters and emails to various people about this. But I think what we need to remember is that thousands of dogs and cats go through quarantine in Australia each year. The vast majority, and by that I mean an extremely high percentage, get through it without any problems whatsoever.

            This post has an unusually high percentage of unhappy pet owners making their thoughts clear, but there’s a simple reason for that. The post is called “Unhappy Cats and Dogs in Australian Quarantine” and anybody turning to Google after being unhappy about what happened to their cat or dog in Australian quarantine soon find this page and then add their complaint to the list.

            Not only that, but a lot of people, like yourself, keep on posting about it.

            Unfortunately some pet owners who are about to put their pets into quarantining and who are nervous about it also Google this kind of thing and find this page as well and it frightens the life out of them. Meanwhile it’s very rare that someone who had perfectly fine experience with their pet in Australian quarantine comes here to say how well it went. It has happened, but not much.

            I just think we have a responsibility to let people know that things going wrong in quarantine are highly unusual. I can say that with some authority because my wife did run her Dogwalks disease for six years and she saw thousands of dogs going through this, albeit the old three quarantine station system.

            I really can’t believe that the standards have dropped so badly at this new quarantine centre that it has now become a major issue and I don’t think that is the message we should be constantly giving to people who are about to go through this process with their pets.

            • Bronnie October 19, 2016, 11:12 pm | Link

              I totally agree with everything you say Bob! My point is however there should not be ONE dog or cat coming out of quarantine with a medical or physical problem!
              If everything is top notch then we should only see positive comments here and no negative comments. 🙂 So obviously there is something not going right somewhere. Right?

            • Melissa October 19, 2016, 11:55 pm | Link

              Hi Bob,

              I’ve been following your site for a few months. My dog, Mr. Milo is set to begin his quarantine on 12/5. I have found your site and the threads very comforting in that I now know what to expect. I am no longer concerned about Milo’s quarantine experience. I am significantly more concerned about the 15 hour flight from LA!

              Once I get Milo back on 12/15 I will post my experiences here!

              Also if anyone has any suggestions about the flight I’m all ears! I ordered his plane crate so he can get comfortable with it and he’s doing a practice bording at a training facility to get used to that part.

              • BobinOz October 20, 2016, 6:45 pm | Link

                @Bronnie, I think that would be an amazing trick, miracle even, if quarantine could ensure that not a single pet became unwell in their care. They have 226 kennels currently, phase 2 will increase that to accommodate 400 animals.

                So how many animals do they have go through their system each year? My estimates are at least 5000, maybe 10,000? They have the capacity for over 8000 rising to over 14,000 on phase 2. 190,000 people move here each year, what percentage bring pets?

                There is no denying that for some pets this experience would be potentially stressful, quite a few pine for their owners and some go off their food. All of these things can increase the chances of a pet becoming unwell. I think it would be a miracle to expect every pet to come out exactly the same as it went in.

                @Melissa, I do hope it all goes well for Mr Milo when he comes over at the end of the year, I’m sure it will. As for the flight, I bet he’ll sleep all the way through it. Dogs like a good snooze, and I’m sure the gentle humming noise of the plane will soon send him dozing. I bet he has a better flight than you do 🙂

                Do let us know how it goes, cheers, Bob

                • Kylle Fideler October 22, 2016, 7:02 am | Link

                  @Melissa Hi! We also will be sending our dog through to Melbourne from LAX, sometime in March-April 2017 🙂 I have bought Mackenzie her crate so she can get used to it but I did not think about letting her “practice boarding” – are you using a specific facility to “train” Milo for his quarantine stay or is it just a regular boarding facility? Mackenzie has stayed at her boarding facility many times for 4-5 days at a time and done well, so I’m hoping she does as well for her longer stay in quarantine! I, like you, am also more nervous about that 14 hour flight and her potentially being in that crate for almost 24 hrs 🙁 But it will be all worth it to have her there in Oz with us, there’s no way we could do this move with out her! I will also post an update on her next year once we’ve picked her up from her 10 days in quarantine! 🙂 I currently work as an animal keeper at the Los Angeles Zoo and I work with the quarantine animals here 🙂 There is only 1 keeper at a time who works with the animals and we certainly never have more animals completing quarantine than we can handle! And everyone arrives and is released onto grounds and into our zoo, in great shape! So I can only imagine that they have sufficient staffing to properly take care of all the animals that come through. Maybe I should start looking into Australian Government job openings down at the Mickleham facility 😉 Keep me posted as to your travels Melissa! Where are you based in LA? Where will you be living in Oz? And once again, thanks Bob, for a great site 😉 xo

            • Katrina Barnett February 28, 2017, 11:36 am | Link

              I totally agree with you Bob. I just started to read all these comments on here and got extremely worried. Our dog has arrived at the quarantine kennels today from the uk. Im sure the majority of animals come out of there fine. However some may be distressed in an unfamiliar environment and may not eat for a time. I do not worry about this as I have a very greedy Labrador. 10 days is a short time and much better than the previous laws. Personally myself I would not want to visit as I think this would be more distressing for our dog, us and my children. Its not an easy decision to bring animals over but feel it was right for us as a family. So far everything has ran like clockwork and look forward to seeing our last family member joining us on the 10th march. Im sure she will be happy to see us and heathy as she was when she left the uk.

              • Mark February 28, 2017, 12:03 pm | Link

                Hi Katrina Welcome to Australia first of all…Just been reading your addition to this post and as I see frequently two sides to many stories it would be great if you could come back in ten days or whenever (as you will be busy if just arrived) and say all was fine… As has been said, rarely does anyone put No problems Quarantine was great Ok thats stretching it maybe …Quarantine was fine! Folks just put the negatives…I’m reminded of a dentist friend of mine who complains no one ever says ‘Ive had a wonderful time at the dentists’ .

                • Katrina Barnett March 8, 2017, 8:01 am | Link

                  Thanks mark & bob. I will definitely let everyone know about our experience good or bad!!!! So far all has gone extremely smoothly. We had an email from the quarantine facility the day after she arrived saying the dog is well, all paperwork etc is in order & to confirm who we will be releasing her to. Jet pets will be collecting her on Friday morning & putting her on a flight to sydney for us. So far all good!!! 2 days & counting 🙂

                  • BobinOz March 9, 2017, 12:08 am | Link

                    That would be great Katrina, and let’s hope it’s all good 🙂

              • BobinOz March 9, 2017, 12:04 am | Link

                Ah, yes, a Labrador; no way she is going to be put off of her food 🙂 I hope it all goes well, and as Mark says, if you get a chance, do let us know how it turned out.

  • Richard September 23, 2016, 3:04 pm | Link

    Hi, we are in the final stages of bringing our dog over from Europe. So as to try to time the best flight, could anyone tell us whether Mickleham is open over the weekend for releasing animals? All the information we can find simply says they are open from 9.30 to 11.30 to collect your animal, but nothing more.

    Any help is greatly appreciated.

    • Sarah September 24, 2016, 11:18 am | Link

      Yes we picked up Ciro on a weekend they make u a time slot.. Close to time of collection for you

  • Liz September 2, 2016, 2:39 am | Link

    I have 2 Maltese dogs returning to Australia in October, do you know if they can be kept together in quarantine,as they are 8 years old brother and sister and have never been separated.

    • BobinOz September 3, 2016, 12:01 am | Link

      I’m pretty sure they used to allow this to happen before they opened the new centralised quarantine facility, so you do have a good chance. Hopefully somebody else reading this might be able to give you a more up-to-date answer, based on the new rules.

      Anybody had experience of this?

  • Hether July 24, 2016, 9:27 am | Link

    My husband and I are moving, due to work, from the US to Australia and want to take our fur babies with us. I am in the process of making travel arrangements with Jet Pets LAX to get them to the Mickleham post entry quarantine facility. Our destination is in Exmouth. The question I have is, is there a transportation service that can pick them up from the quarantine facility and take them to Exmouth? This whole process is very new and stressful to us and any help would be appreciated! Thank you!

    • Melissa July 24, 2016, 11:17 am | Link

      Hi Heather!

      My quotes with all of the pet transport companies included transport to my final destination. But I did specify that I needed that – maybe go back to Jet Pets and let them know that you require the final leg of transit?

      • BobinOz July 24, 2016, 9:01 pm | Link

        Just to add to that, when we brought our dog over we used a UK export company to deliver him to Sydney, but we use an Australian transport company to fly him from Sydney to Brisbane.

        Just wanted to mention that so that you know you have a choice. If the company you choose to import your pet to Australia can’t do the internal transfer, then just choose a company who can.

        Cheers, Bob

        • Hether July 26, 2016, 8:02 am | Link

          Bob, thank you for letting me know my options 🙂 I am hoping Jet Pets will be able to do this for us. Your blog has been a tremendous help with this move. I am thankful I have found it!

          • BobinOz July 26, 2016, 5:00 pm | Link

            Thanks for the kind words, I appreciate them. Good luck with everything, hope it all goes smoothly for you.

      • Hether July 26, 2016, 7:58 am | Link

        Thank you Melissa! I have been talking to Sandy with Jet Pets and I will for sure ask about that additional transport we need. Thank you, again!

  • Sarah July 21, 2016, 9:55 pm | Link

    Just wanted to update everyone on my experience.. I picked up my dog last weekend from Melbourne and he was great he was happy and looked healthy after a shower his coat was nice and shiny all good signs…
    now from collection from airport I received a email to let me know my dog had been collected and all was well I called the next morning they read out the report from night before but said my dog was shy this set off alarm bells so I told her that didn’t seem right and i was told to call back at lunch so I did, and they gave me upto date info on how he was getting on and that he was much more open and ready for kisses and cuddles with the staff this seemed more like my dog ?I called again a couple days later again all good they was very friendly and helpful on the phones.. The only problem I had was a admin problem but I was very happy with the service they gave us in Melbourne and after all it is a quarantine and there for it must be strict but I found it was good I was so scared after reading some stories.. Just very happy all has worked out and 10 days goes so fast was 10000% worth it!

    • Melissa July 21, 2016, 11:26 pm | Link

      Hi Sarah,
      Thank you for this update. It makes my heart happy and makes me feel much better about this process. I’m so glad you had a positive experience.


      • BobinOz July 22, 2016, 3:22 pm | Link

        Hi Sarah

        I think the problem with this post, having a title of ‘unhappy cats and dogs in Australian quarantine’, is that the majority of people only find it when they are unhappy about their cats or dogs in Australian quarantine.

        They search for ‘unhappy cats and dogs in Australian quarantine’ and come straight here. That means we get more people complaining about being unhappy than being happy with the quarantine service.

        So it’s great to hear from you and to hear about your experiences, I’m sure you have encouraged quite a few people to go ahead with this process. We brought our dog over many years ago when it was 30 days in quarantine and our boy breezed through it. So I’m sure most dogs and cats survive the 10 days quite comfortably.

        Cheers, Bob

        • Sarah July 22, 2016, 4:39 pm | Link

          Yes bob
          I was extremely anxious after reading some stories and yes I to found the page looking for people true stories, that’s why I wanted to let people know that it wasn’t as horrible as I thought I could be and he actully put on a bit of weight and was totally fine I know you have said before that if your dog is in good health that they will manage fine and your right they do. It’s more anxiety for the owners of your beloved animals then for them 10 days for a life time in a beautiful country with your whole family.. Can’t beat that.. and thou I didn’t like the idea of not having visits the days do go fast and was nice that the first time he sore us he was aloud to come home and that’s not really a bad thing I think..
          Thanks everyone

          • BobinOz July 24, 2016, 8:00 pm | Link

            Yes, I fully agree, it’s well worth having your pets go through this for 10 days, the reward is a living in Australia for (potentially) the rest of yours and your pets life. 10 days passes very fast, definitely worth it.

  • Melissa July 21, 2016, 12:50 am | Link

    Hi Bob,

    Your post is incredibly helpful and the comments have been insightful as well. I was wondering if you have any pet transport companies you recommend. My husband is being relocated to Australia (we currently live in New York), we’ll be there for about 2 years. We are looking to bring our 10 month old rescue pup (I luckily started his tider test in March so he should be good to go for October). I was quoted by World Wide Pet Transport (they were a little cold over the phone) and Pet Express. Both were in the $7,000 range, which I understand is just what it costs. I’m very anxious about Milo’s move (especially being in cargo for the last 15 hour flight and quarantine) and was wondering if you heard of anyone having a good experience with a specific carrier. I think I saw something about Jet Pets in the comments. Any advice will be greatly appreciated!

    • Lynn July 21, 2016, 6:16 pm | Link

      Hi Melissa,
      I saw your post to Bob. I moved from Michigan to Australia 6 months ago and used JetPets located in Los Angeles. They were great. . . .ask for Sandy. She was very helpful and the whole experience was less stressful. She really put me at ease. They are located just outside the LAX airport.
      I chose to stop at LAX for the night to give my pet a rest before we continued the long journey to Australia. The Travelodge Hotel LAX allows pets for the night. Several other people also had there pets resting before they continued the long flight to Australia. That made me feel better. I then dropped my pet off at the Jetpet Depot which was very nice and clean. They take over from there. However, they do have the service to transport your pet the whole way, house them between flights etc. . .
      Anyway, I hope this info helps. Good Luck.

      • BobinOz July 21, 2016, 8:07 pm | Link

        We have a Jet Pets here in Australia, and if the one in the US is the same, and I’m not sure it is, then I would like to second that recommendation. I’m not sure whether it matters that they are the same company or not though, Lynn has obviously had experience with these people and was very happy.

        Worth mentioning though, I had a quick look at the Jet Pets Australian website, and they do mention that they do have operations in the US under the name of Pet Express. So my suspicion is that Jet Pets in the US is a different company, but as I say, they are definitely worth looking into Melissa because of Lynn’s recommendation.

        Thanks for sharing your experiences Lynn, you’ve given a better answer than I could have, I really don’t know too much about the transporters in the US.

        Good luck with your move Melissa, Bob

        • Melissa July 21, 2016, 9:14 pm | Link

          Bob and Lynn,

          Thank you so much for your quick responses and helpful comments. I will look into Jet Pets US and reach back out to Pet Express. Lynn, that’s a great idea about the overnight stay with your pup to relieve them a bit. I’m glad you had a good experience with your move to the US. Thank you for your help!


  • samantha July 10, 2016, 8:12 pm | Link

    hello Bob, I know this may sound a rhetorical question once you read it but I’d appreciate your thoughts….
    I have a 17 year old male west highland terrier who is happy and well looked after by me, (& my husband who’s at home all day). Although he does have a long list of health issues (as you’d come to expect of a 17 year old dog), we are considering migrating to Australia next year, but after reading all these comments would reluctantly defer the move until after he’s passed (which maybe hopefully a few more years).
    I would appreciate if in your opinion you think the quarantine could accommodate his health conditions and the necessary care he needs – in know it’s only 10 days but I’m very worried he’d not survive given the treatment or conditions you’ve described at the Melbourne quarantine facilities;
    1. he has severe cataracts (has partial vision <20%) therefore can't see where he's going in a 'an unfamiliar' place,
    2. he has had a stroke so can't walk for long (15 mins max – very slowly & supported as he often face plants), and needs to wear protective boots on one side as he drags his feet (which bleed if not protected),
    3. he is almost totally (@90%) deaf,
    4. he has occasional bad flare ups of skin itchiness (typical of the breed) and is on controlled steroids when required to help alleviate the symptoms, and wears a 'cone of shame' if we leave him alone or he'll likely scratch/chew his skin unsupervised,
    5. he has only ever eaten hypoallergenic dry food and obviously can't eat anything else otherwise it'll upset his stomach – after 17 years on one type of food you can imagine the side effects if he ate something new,
    6. he has never been in a kennel in his life (always cared for by close family friends in our home) if we go on holiday abroad,
    7. he doesn't socialise well now with other dogs since he can't see/ hear them – and therefore be isn't aware or able to defend himself,

    Probably a simple 'no' answer from you is what I'd expect given your previous comments to others, but just want to satisfy myself and ask.
    We're happy to defer so that we don't put him through undue stress given his age and health. But wanted to see what you think…….
    many thanks for taking the time to read & respond.

    • BobinOz July 10, 2016, 9:42 pm | Link

      We had similar concerns for our chocolate lab, but he was only 10 years old when we moved here. He didn’t really have any health issues, but we noticed that even in the UK he didn’t like it when it was hot, so we were concerned about moving him to Australia.

      So we asked our vet for his opinion, and he assured us our dog would be fine with the move. So, firstly and most importantly, I was suggest you ask your vet for his opinion on this.

      My opinion though, for what it’s worth, and I’m sure it is also your opinion, is don’t put your dog through this at this stage of his life.

      He is a very old dog, he does have significant health issues and even though it’s only 10 days, I think it could be a very difficult 10 days for him. If something were to go wrong, you would never forgive yourself. If delaying your move does not jeopardise your opportunity to come here, as long as your visa option doesn’t expire, I think the kindest thing to do would be to wait.

      That’s just my opinion though, as I say, check with your vet, I’m sure he will be honest with you about this.

      Good luck, Bob

      • samantha July 11, 2016, 12:23 am | Link

        thanks Bob, just as I thought you’d say, and what we’re thinking too.
        When we moved from the UK to our current home in Singapore 6 years ago it was a completely different story – no big health issues to worry about, just the long flight (& fortunately no quarantine). Now he’s much older and more vulnerable, so we’ll stay put and trigger the visa whilst staying in Singapore for as long as we can & need to.
        thanks for your independent advice. best regards Samantha

        • BobinOz July 11, 2016, 8:52 pm | Link

          My pleasure Samantha and good luck with your plans.

  • Joan Bernstein July 2, 2016, 7:17 am | Link

    The letter from Bronnie is the best response I’ve seen. I fully agree. For two-plus years, I have been trying to get 4 cats qualified and shipped to Queensland to expand a breeding program. The Australian government terms take months and the cost is enormous. It is necessary to hire a transporter to manage the shipment. The owner may not accompany the animals from export to the quarantine facility. As Bronnie says, the Australian process is untenable. I shipped 2 cats to the Sydney facility. Two more will be going to the new facility, only because I made the original comittment. I will not do this again.
    Joan Bernstein

  • Shelley June 28, 2016, 12:07 pm | Link

    Hi Bob
    Please can you tell me if the Melbourne facility is the only one in Oz for dogs and cats? I’m just considering emigrating at this stage. Previously I would not move as 30days quarantine was out of the question for me. Now, younger dogs and only 10days makes it a much more possible dream. However I’m reading mixed things about Melbourne facility. Obviously all dogs cope differently but I’m wondering if there is anywhere in Sydney to send them that may be better? Appreciate your thoughts. Thank you x

    • BobinOz June 29, 2016, 2:13 am | Link

      At this moment in time it’s all been centralised to Melbourne. There are no other options. As you say though, it’s only 10 days, your dogs are young, I’m sure they will be fine. Don’t let this prevent you from moving to Australia. Good luck, Bob

      • Shelley June 29, 2016, 4:57 am | Link

        Thanks Bob. How long will they be in the crate for from start to finish from uk? My friend exported their dog to New Zealand. With delays he was in the crate for 52 hours! I couldn’t do that to my dogs. It’s all a big worry. X

        • BobinOz June 29, 2016, 10:30 pm | Link

          I couldn’t tell you how long it would be in total. Certainly from the time your dogs start their journey to the airport, they will stay in there until they have completed the flight and then it depends how long it takes for them to be transported to quarantine.

          • Shelley June 29, 2016, 10:58 pm | Link

            Suppose I meant do they get a break if you stop over. But sounds as though no. Will have to look into flights etc. All very useful info thank you Bob.

            • BobinOz June 30, 2016, 5:56 pm | Link

              Ah, I get you, but no, they stay in the crate. They have to remain in these quarantine like conditions until they are actually at the quarantine station. Good luck, Bob

              • Shelley July 1, 2016, 4:41 am | Link

                It sounds a pretty retched journey unless it is essential 🙁 I don’t think I’ll do it. But good to research every few years.

                • Bronnie July 1, 2016, 6:09 am | Link

                  I was looking at moving back home myself. I have 3 Vizslas that I wanted to bring back ( as well as my 3 cats) after researching the new quarantine facility, the in my eyes inhumane treatment as to the amount of time after the flight the dogs and cats are left in thier travel kennels before they get to the quarantine facilty the fact that there is no contact allowed what so ever I have decided I am not returning back to Oz. I have also had personal contact and correspondence with the Federal Government’s Vet. I raised a number of points that for me where worrying.
                  1) If the animal arrives in Melbourne out of hours they are left crated and waiting until working hours to be picked up OR the owner can pay extra costs for the animal to be collected out of hours. This waiting time could be up to 12 hours.( my point made to her was that if Australia want to regulate quarantine by making one facility then they need to be a 24 hour service) I said in my eyes this bordered on animal cruelty.
                  2) The rules and regulations of the new facility where there is a no contact. This is a ridiculous rule which has no reason. She could give me no answer as to why this rule was regulated. I suggested that if this is a rule regulated for a particular reason, which I personally could not think of one, then why can web cams not be installed and a code given to the owners so that they can check in on thier pets.
                  3) I pointed out the six months testing that needs to be done before leaving the host country. These tests are repetitive and unnecessary. The Federal vet ( who is english by the way) then went on to inform me about the quarantine rules in Europe and the UK. After asking her how long it was that she was back in the UK I informed her that there is no quarantine anymore in Europe or the UK. ( scotland being the exception and only if a animal comes from a rabies country and has no vaccinations ) I told her how now as long as dogs are wormed and vaccinated and have thier passports with this information it is now free travel. We travel everywhere on holiday with our dogs. After years of open travel for dogs within the EU there is NO transfer of diseases. ( the Johnny Depp episode was mentioned upon my reply was yes what he did was wrong however it was your (as in customs etc) fault as how good was customs control done for him to smuggle two little dogs in?)
                  The vets main concern after I pointed out that my dogs have passports with thier full vaccination history on it… was worms. hmm…thats not 6 months worth of blood work , retesting blood work, checking the chip every time etc etc. That can be easily cleared up by worming the animal and taking a fecal test a couple of days before they leave.
                  4) The fact that the new facility is in Melbourne adding extra costs to the owners having to then transport thier animals to other states. Australia is a big “island” . What other options or help can the federal government give regarding this problem?
                  5) and now for the part where some will agree and others wont. My point of Australia being a bio diverse land free of MOST diseases. This is true. However. when I then approached the subject of dogs in australia all have the same dog diseases as dogs in other parts of the world except for rabies, then why is the quarantine still so strict for dogs/cats etc coming from non rabies countries? One blood test ( that the federal government require ) is called a titre test. When I said to the vet but this titre test that is compulsary is actually not reliable she was a little word struck lets say. * this is where she fell back on animals with worms* …I then pointed out that why if Australia’s biodiversity is so important that they introduce diseases into Australia as the Calici virus, myximytosis, the cane toad, the list goes on,lets add Lyme disease now as well which we where always told was not in Australia but wow, yes it was and always has been !! and then allows developers to destroy Australia’s native animal habitat to build high rise resorts ( queensland koala population decline ) and then import fruit/vegetables/meat from countries who have low level hygiene levels increasing the risk of diseases coming into Australia (we have all heard the stories of spiders, snakes etc coming in with bananas etc) , not doing anything about foreign ships dropping bilge water into our pristine oceans,( chinese star fish eating barrier reef). maybe floating quarantine stations should be built in the harbor in Melbourne? My list went on. Now I am all for watching out for our country and keeping a vigilant eye for foreign disease etc, but you cant have your cake and eat it at the same time.
                  You cant say one thing on one hand then turn around and upset your biodiversity for profit on the other hand.
                  Not only is the quarantine regulations, facility making it difficult for the average Joe to move back home, they are also making it very difficult for themselves for example. Drug sniffer dogs, police dogs, search and rescue dogs etc are all now having to be bred and trained in Australia as no one will work with australia because of the regulations ( this I know personally as a friend of ours here trains search and rescue, bomb, police, drug, etc etc dogs and he refuses to send any dog to Australia, not only because of the cost but because he feels the new rules associated with the quarantine facility is inhumane for animals after long flights) So Australia is going to have a very bad gene pool within a few years.
                  Anyway, I suggested that can we not have the same rules as a few years ago, especially now that the facility is centralized in Victoria that people who are emigrating to other states can quarantine thier pets on their own properties. A tracking device could be used where after the ten days it can be checked to make sure. The three month quarantine law was ridiculous , 1o days is resonable, WITH contact , centralized in one place as big as Australia is idiotic.
                  I will remain in contact with the federal vet, I will keep a look out on how things go, I wont hold my breath, but if something is done to make it easier for Aussies to return home then I will , but for now, for my dogs and cats well being, and my own personal peace of mind I will remain in Europe.

                  • Mark SB July 1, 2016, 11:48 pm | Link

                    Good well thought out information. Probably more than a year ago I had posted on my disappointment on how Australia has implemented their program and how it seems to not show any concern for the dog or cat while New Zealand has the same things they say they are protecting against but have a very different implementation (saying to send things with them that they are familiar with, providing the ability to visit them while in quarantine, etc). Because New Zealand seems to show more compassion to the traveling pets, I checked into the possibility of taking our two long hair dachshunds through New Zealand and then use the free travel between the two nations to get them to Australia. “Unfortunately” there is a requirement that the pet be in the country of debarkation I think it is 90 days not in a quarantine setting before that is allowed. One thing I am curious about if anyone knows – horses are brought into Australia for the big horse races. How are they seemingly able to be brought in without a quarantine. I have heard that ticks are one area of concern and for some reason that is one reason for the pet quarantine. Don’t horses have that same issue (and probably others)? My wife and I had been looking at going over for what would have been a three year assignment, in my case it would have been under sponsorship of my nation and Australia due to assist in a particular project of interest to both nations and my wife as an English speaking nurse (critical skill). However we could not put our two little ones though the required process.

                    • Bronnie July 2, 2016, 12:08 am | Link

                      Horses also have to go through this facility Mark S B. It is compulsory for every animal ( even bees) to go through this facility. No exceptions. The big difference is with horses that are bought into Australia are for the Melbourne Cup and other big race events,they have not only the capitol to do this but its basically business.

                    • Mark S B July 3, 2016, 3:07 am | Link

                      Bronnie – thank you for the information.

  • trent June 26, 2016, 4:17 pm | Link

    Hi, I’m organising my dog to arrive in Melbourne. Do I need to contact a company to take them to the quarantine facility, or is that done as part of the process? Thanks. Trent

    • trent June 26, 2016, 4:24 pm | Link

      Sorry, please disregard- I found the answer.

  • Geoff June 1, 2016, 3:20 pm | Link

    When I land in Melbourne with my dog (traveling from Los Angeles), is there any opportunity to see him before he is taken to quarantine? Or does this happen directly, with no opportunity at all? Is there verification that he has arrived to quarantine or does all of this happen on a “wing and prayer” and I just have to keep my fingers crossed that he has landed in Melbourne safely and in good condition as well as having arrived at quarantine safely and in good condition also?

    • BobinOz June 1, 2016, 11:37 pm | Link

      No, I don’t think you will be able to see your dog when you have landed. Your dog will be unloaded from the plane by airport staff and you will make your own way (between the yellow lines) as a passenger. They don’t like people wandering around on the tarmac.

      Remember also, your dog is being transported under quarantine like conditions, so they probably want to take him to the quarantine facility directly and as soon as possible. You can telephone the quarantine station though to check that he has arrived safely and, at the same time, ask how he is doing.

      • Geoff June 2, 2016, 12:41 am | Link

        Jeez… this is what I get by posting a sincere question. I thought perhaps I might be able to go over to the United Airlines cargo area before my dog is picked up by the quarantine staff and see him then – maybe. Half the comments on here mention that calling Quarantine is a futile exercise; that they don’t pick up or have any answers. Its a no wonder there are so many confused and nervous people transporting their pets.Thanks Zero for your needlessly wise-ass response to my query BobinOz.

        • BobinOz June 2, 2016, 7:32 pm | Link

          So let me get this straight, you asked a sincere question, I answered it sincerely, and you call me a ‘wise-ass’? Well forgive me for trying to help.

          Good luck with that attitude, I’m sure that will go down well here in Australia.

          • Kevin June 5, 2016, 7:48 pm | Link

            I think Geoff needs to go an re-read your answer. I believe he interpreted the “between the yellow lines” as a wise crack, perhaps sarcasm and the humour that comes with it doesn’t feature where he is from.

            Hey Geoff, you gonna have to get off that high horse when you get off the plane (also to be done between the yellow lines) or else you ain’t gonna have many friends… MATE!

      • Jake June 17, 2016, 10:14 am | Link

        Our dog arrived in Australia today. She is going in to the new facility / only facility in melbourne. One thing I have noticed already is that it’s taken her an incredibly long time from her arrival to her actually being put in quarrantine…she arrived at 7am and it’s now around lunch time. We decided to call to get an update/see how she was/see if she had arrived. We’re met with quite a rude response on the phone and no info as to where she was. She assumed she was still at the airport but couldn’t tell us for sure. Not the most reassuring info but hopefully she gets in soon and the next 10 days go by fast for her.

        • BobinOz June 17, 2016, 7:40 pm | Link

          When you say she arrived at 7 AM, do you mean at the airport? I think what happens is that various flights from different countries arrive during the morning and the dogs are held in the compound at the airport until all the morning arrivals have finished.

          Then I think they are all transported in the van to quarantine, so it is not unusual for them to arrive after midday. I hope you get the answers you need from quarantine soon though to put your mind at rest.

  • Bronnie April 24, 2016, 3:41 pm | Link

    Hi following all of this as in the next three years or so am planning on coming back to australia and will be bringing my 3 Vizslas and 3 cats with me. On the official website and on here I have noticed that there is no contact allowed at all while the animals are in quarantine. My question is if they have built this multi million dollar facility for the welfare of the animals/plants etc and for the overall welfare of Australia and if there is now no contact allowed at all why can they not install webcams so worried owners can check in on thier furbabies? It makes me wonder if there is something to hide…..and seriously with the costs involved of having your pets in quarantine then dont owners deserve a little something in return?

    • Martin April 24, 2016, 6:23 pm | Link

      For sure they are hiding and hiding a lot!!! It looks worse than any prison. Yes its modern but i was walking around for few hours and i am sure there is even no grass!!!! Australians are really good and kind people but they are totally sick LIE diseases…. Everywhere here in Australia is lie lie and lie

      • BobinOz April 25, 2016, 5:09 pm | Link

        Martin, seems to me that you yourself have added a bit of a lie. Please Google ‘Melbournes post entry quarantine facility’ and look for images, you will see there is grass.

        Bronnie, I cannot pretend to know how the government’s thinking on this went, but at a rough guess I would suggest they invested in this multi-million dollar facility primarily for the welfare of Australia and to protect this country from importing diseases we don’t yet have here.

        Johnny Depp knows all about that, he has a YouTube video on it 🙂

        I do agree, and I have mentioned it many times before, that I think the no visit rule is rather Draconian, but it is only for 10 days. Not so long ago it was 30 days, so I do think this is easier on everybody’s pets in the long run.

        We have had several pet owners complaining about the condition of their pets when they picked them up, but you have to remember that many thousands of animals go through this system every year and the vast majority breeze it.

        Good luck, Bob

        • Martin April 25, 2016, 6:21 pm | Link

          Bob, i do not need to look photos as i was picking my dog there on December. I was inside and i saw only concrete roads, not professional and too young people working there. This is not my opinion or guess- this is FACT! But similar things are happening in Australia. It took for me 8 weeks to rent the house, because no one wants to let me in with Irish Wolfhound, VET doesnt want to give me simple 2 tablets from diarrhea for my dog until I pay him 120 AUD for his visit at my motel room. So you are blind or what is wrong with you? How had you felt if you was in my situation? I am not against quarantine, no way, but Australian quarantine is full of –naughty word removed by admin– so think a bit before calling me liar

          • BobinOz April 26, 2016, 8:56 pm | Link

            Martin, you may have noticed your comment was held for moderation, please do not use any kind of bad language in these comments as it is against my comment policy.

            You have a very strange understanding of the meaning of the word FACT. The quarantine facility in Melbourne covers 144 hectares, seems to me you covered maybe 200 metres or so when you picked up your dog? Grass is clearly visible in the photographs I looked at, but of course, you don’t need to look at them, you picked up your dog.

            We’ve already talked about your $120 vet callout fee, not sure why you feel that’s worth mentioning again.

            • Martin April 26, 2016, 9:11 pm | Link

              I spent there 3-4 hours (inside and outside around the whole object). No GRASS only field for POTATOES, just dark sand across all the object. You even havent been there and you saw only photos so why I am talking with you, more than funny Bob

  • Suna April 21, 2016, 9:52 am | Link

    Hi all, very interesting to read all of the comments. Our fur kids are on their way back to Australia after 2 years with us in Indonesia. We used JetPets on the way over and are using them on the way back, but first they spend 55 days in Kuala Lumpur ….due to Indo not being in the direct transfer list. So happy the rules have changed to 10 days but as some of the other people have said the price for quarantine for 10 days is ridiculous ! They charge it because they can. For 2 dogs it is $3600 AUD ! And for that price they should be eating a better quality food and getting more than 5 mins a day attention ! Total rip off ! Australia is a wonderful country that I absolutely love, I immigrated from Canada 17 years ago and after 2 years in Indo I can honestly say I was grateful to be home in a country that respects humans and animals alike – Except it appears when they are travelling. To charge these exorbitant prices and not even provide a decent meal is bad form. That’s my 2 cents worth. 67 days before our dogs get here … Poor buggers ….
    Signed – anxious fur parents !

  • Nikki April 7, 2016, 10:57 pm | Link

    Hi, I was just wondering if you knew if the quarantine facility gets rid of the carriers the animals come in, or will they be returned to you in the carriers they arrived in.


    • Mj April 8, 2016, 1:01 am | Link

      You get the carrier but not the bedding.

      I wonder how things are with the new facility? We took our dogs into Melbs about 16 months ago and used the old place. I was hoping for a huge outpouring of great things about the new place.

      I had zero problems. My dogs were tail wagging and even a bit chubby when we picked them up. In need of a bath but nothing near as bad as some kennels here in USA. Both my husband and I are DVMs and I like to think I have high standards.

      Yes, it was frustrating and upsetting trying to navigate the rules and regs but all in all I believe the dogs were treated well with reason. I was pretty appalled at the price. The dogs should have been getting fed caviar and having daily spa treatments!


      • Nikki April 8, 2016, 1:18 am | Link

        Thanks so much for the information ! I really appreciate it !

      • BobinOz April 8, 2016, 6:02 pm | Link

        MJ, we haven’t had too many reports back about the new facility, but we have had a few. For example, Christine and Pete who have commented about 10 or so comments below were not too happy, I can’t remember how many other comments we might have had about it.

        Sometimes I think it’s the luck of the draw as well as maybe how each individual dog copes with the situation. Sounds like your dogs did just fine at the old place, ours did as well.

  • Anika March 20, 2016, 2:53 pm | Link

    Hi, I was wondering if someone could help me, I am Australian but I live in the Dominican Republic (caribbean), I’m planning on getting a dog but I’m worried about taking my dog back to Australia. How long will it be in quarantine and how much will it cost me?

    • Nikki March 20, 2016, 4:48 pm | Link

      Hi anika, please refer to this link for the requirements to imprt into Oz: http://www.agriculture.gov.au/cats-dogs

      They are really nice and helpful too.
      I think min quarantine is 10days, from memory 10days approx $1,600. U will also need a Permit (for a yr) to import = apprx $460. Then u have all the required shots … rabbies etc.
      Then… the flight to Oz which CAN be expensive, depending on the airlines – u can get in cabin or ur pet can go as cargo. U can get great deals if i investigate it. There are companies that u can get to help u transport ur pet aswell.
      Some advise : do ur research b4 u buy. Some people have been quoted $500 to bring animal home, which i think is awesome-me i was quoted $8,000… im still researching 🙂 $8,000 doesn’t include the costs of purchasing my cat!

      • Anika March 21, 2016, 2:11 am | Link

        Thanks Nikki

        • JoAnne April 25, 2016, 8:39 am | Link

          We just moved to Canberra and we hopefully pick our Klaus up in 10 days time. We hired Island Pet Movers and they have been wonderful, they actually contacted us first to let us know Klaus arrived before the quarantine facility.

  • Nikki March 18, 2016, 6:49 pm | Link

    Again u are missing my point…
    I have no issues for quarantine, i agree with the security and haven’t even mentioned it.
    My issue is the cost of transporting an animal from a to b. Id prefer in cabin flying but if not, it’s fine going as cargo. As lynne Mentioned above jetpets LA charge $500 when aust jetpets change $8,000. = REDICULOUS.
    Its my opinion that $8,000 is disgusting to charge any1 trying to bring home a loved pet in cargo (UNDER THE PLANE) when im paying $650 for my flight

    • Martin March 18, 2016, 6:58 pm | Link

      I can say one thing about Australia. It is really great country with good people. But when I moved here and needed help for my Irish Wolfhound they just told me that it is not possible to treat him until I cant bring him to the VET. So at that time I was without car, living in the per friendly motel and had problems with my european credit card…..i told that to the VET and he told me that he can come to our Motel for 120 AUD 🙂 NO OTHER WAY AND HE CANT HELP IF I AM NOT ACCEPTING HIS METHOD 🙂 We needed just one or two pils from stomach problems as food has changed….just that. So how these stupid Australian people can talk everywhere around the world that they love nature and animals more than anyone else???? And about the price at quarantine station……..1800 AUD for 10 days for DRY FOOD and one 5 minutes walk on the leash???? It is just disgusting for me. If I knew australian law a bit more or my lawyer did, I put them all to the trial

      • BobinOz March 20, 2016, 11:11 pm | Link

        Martin, I think you’ll find it standard practice in most countries for pet owners to take their pets to the vet for treatment. If that’s not possible for the pet owner, then I’m also pretty sure it’s more than reasonable for the vet to charge a callout fee to visit you wherever you are.

        That this vet offered to come to you for a mere $120 I think is marvellous, a bargain! Yet because you didn’t have the ability to pay, you think it’s okay to talk about ‘stupid Australian people’ and, most laughably, that you would ‘put them all to trial’.

        I guess it’s lucky for all of us then that neither you nor your lawyer know enough about Australian law, otherwise the entire Australian nation would be in the dock on Monday morning 🙂

        • BobinOz March 20, 2016, 11:25 pm | Link

          Nikki, you’ve missed my point. In your original post, which is actually below (you hit the wrong reply button) you blamed Australia for the high flight fees. My point was simply that it isn’t ‘Australia’s’ fault at all.

          The fees are decided by the airlines, they are nothing to do with Australia.

          If I were you, I’d clarify exactly what Lynn got for her $500, because it certainly was not a flight from the UK to Australia. You won’t get one of those for $500. Good luck trying though.

          • Lynn March 21, 2016, 8:27 am | Link

            I looked up the exact price I paid. Flight was from LA to Australia, not UK. Airfreight (Qantas, LAX – Melbourne) $540.00
            Jet Pets handling fee $500.00
            Total $1,040.00
            As I said, I did all the paperwork myself. This company is Jet Pets LA Airport. This company specializes in pet transport to Aus and NZ. I hope this helps anyone from the US,

            • Nikki March 21, 2016, 8:41 am | Link

              Awesome deal Lynn 🙂
              If i could get pricing like that-im sold!
              Even though im from Oz its handy to see the difference in pricing.
              Just proves they are out there-depends where u are and the cost the companies charge for pet transfer….
              I’m going to see wat i can find from Berlin!!
              If any1 has similar costs or hav heard of decent prices to import a cat from berlin to oz, would be great to hear from u 🙂

          • Martin March 21, 2016, 12:31 pm | Link

            Boby if you will come to my country with your dog and your dog will need some help…..you will come to me and I will say you: Pay me or go away with your dog! You will be happy with that? That is why I am not saying that people are nice in my country and all Australians ara stating that they love animals, but it looks like they love only money and their time at all

            • Sarah May 30, 2016, 10:48 am | Link

              Martin pls just stop if u can’t pay for your dogs vet bills u shouldn’t have a dog it’s very sad your dog was sick but in all country’s including England if u can afford your vet bills your dog will not be treated simple so stop going on ur in the wrong!! that is a very reasonable fee for a call out charge I would expect it to be more .. It’s like traveling with a child u have to be organised and have back ups insurance cash another account its not the vets problem ur card was not working.. Get a grip pls and if all Australians are stupid why would u come in the first place?! ??

          • Sarah May 30, 2016, 10:57 am | Link

            Hi bob, I’m actually going through motions just now my dog is booked into the new facility in Melbourne and I was very worried about the whole thing so called them today asking if I could come and have a look at the place and see were my dog will be kept in July. I was told that I could request it but that they don’t like people to as they are quarantine built to contain nasties from getting out so makes sense not to have people wondering in and out…
            But she told me a little about the kennel she said there is underfloor heating and lots and lots of bedding provided they have company and there own doggy door flap leading to a run were they can soil so they have a clean indoor space and a small run they are also walked by the staff on the grounds.. They said if my dog shows signs of anxiety or stress they will contact me to make arrangement for a visit if they feel it is best for him.. So overall I don’t think I could expect much more it serves a purpose I don’t like it but it’s 10 days! For a life time with his family.. I just hope my little man don’t get to confused and all will be well..
            Ps that Martin fella is annoying haha x

            • Martin May 30, 2016, 11:11 am | Link

              1. I am in Australia because i trusted in australians who were just liars like mostly of you. So you are not just a stupid 🙂
              2. When you will be in auto accident and doctors will ask you to pay before they can save your life I will be happy then. I am really thinking are you so stupid that you even dont understand what i am talking about?? Do you think it is possible to come to Australia without insurance and all other documentation from Eastern Europe??? You are talking and having no idea what are you talking. We had everything but in fact australian vet ferused to give us stupid pills from stomach pain, just that. In my country this doctor was shooted in few days or spent at last 5 years in prison. But you can keep talking how people are good in Australia. When you will be in the same situation with you kids just write me to make my day 🙂

              • BobinOz May 30, 2016, 5:27 pm | Link

                Sarah – yes, it is only 10 days and the vast majority of dogs breeze through it. I’m sure your dog will be fine.

                Martin – just about the funniest thing with your comments is you call all Australians stupid and yet you post the silliest comments I have here on this entire website. Now you are telling us that in your country, wherever that is, you shoot doctors? Hilarious.

                As funny as you are though, I am now completely bored with you and so therefore I’m going to block your comments; jokes that continually get repeated simply aren’t funny anymore.

  • Nikki March 17, 2016, 6:34 am | Link

    It has been hard but i have found people that have saved $1,800 when bringing their pet home – its not highly advertised and people don’t know about it. Which is sad, it is alot of money to waste.

  • Lynn February 4, 2016, 9:09 am | Link

    Hi Prasanna,
    So glad I could help. If you have any more questions I’d be happy to help if I can. As I said, I did this and was overwhelmed most of the time and know what it feels like. Error on the side of over organised. . .ha ha! I also went to the Officail Vet (USDA) at my state capitol. I didn’t leave it to anyone else. This saved on some costs too. It also allowed me a days grace in the event something was wrong. However I think Jet Pets can do this also if you don’t have the USDA near you.. Did you go to the website
    and print out your timeline. Fill in the blanks and your time line will be developed. This was most helpful. Somehow checking each thing off the list made me feel better. ha ha!! Anyway, I wish you all happy and safe travels.

  • Joan Bernstein February 3, 2016, 1:52 pm | Link

    It’s my understanding that the pre-shipping period is 6 months from the time of the rabies shot/titer test. Then 10 days in quarantine in Australia. I shipped 2 cats to Australia last February, and have 2 more going in March.
    You need to be really careful about preparation meds and tests. The Australian government requires specific brands given at specific intervals. The pet transport service we used provided a list that designated every detail; they also arranged the quarantine.

    • Nikki March 21, 2016, 5:28 am | Link

      Hi Joan, im interested to hear more about ur experience 🙂
      where are u shipping from?
      Are u going through a company in Australia to import or are u doing this urself?
      How much is ur flight for kitty?
      Is kitty under plane as cargo?
      I am still yet to find a company in australia that will charge reasonable importing 🙁
      Are u find this extremely expensive?
      Looking forward to ur response

  • Christine Freke February 3, 2016, 12:31 am | Link

    My friend just went back to Oz with her 2 dogs, collected them on day 10, both had bleeding noses, one had bruises on his head and both had lost 1/5 of their total body-weight and looked like they came out of a rescue facility! Totally disgusted by the way these animals have not been looked after, they have a duty of care which obviously is not being met and should be visited by the equivalent of RSPCA to ensure minimum standards are me. Not being able to visit or walk or have a special diet is against our dog welfare act in the UK. Australia listen up, you are not looking after the animals in your care and it’s disgusting and distressing at the very, very least.

    • Pete March 20, 2016, 8:50 pm | Link

      Christine, I strongly agree…just picked up a dog that has spent ten days in quarantine, and the dog is about half its bodyweight, with her skeletal system visible, very easily frightened (possibly been hit?), and had faeces matted through her hair, as well as being all over filthy. Australian Quarantine does NOT care for animals, it confines them in deplorable conditions, with little or no concern for their welfare. No wonder Johnny Depp tried to skirt the process – after seeing first hand an animals condition when released, I would not do this again. Tomorrow is a trip to the vet, followed by a written complaint to the RSPCA, however I am not expecting much action on thier part either….politics…

    • Sarah May 30, 2016, 11:03 am | Link

      Wow that’s scary my dog is due to go in July reading this has made me feel sick to my stomic I hope my boy will be ok I don’t feel there are any ways around trusting these kennels I have pestered them and so far been reassured about his care but then I seen this ??

  • Prasanna February 2, 2016, 10:20 pm | Link

    I am in the midst of moving to Australia from the US for work. I have two 12 year old cats. One is perfectly healthy. The other has chronic renal failure, well maintained with diet and medications. I am using JetPets to transport them. I am worried about the shock of quarantine on them. I just want them to come back to me safe and sound. Any advice would be very welcome.

    • Lynn February 3, 2016, 7:27 am | Link

      Hello Prasanna, I just moved from US to Australia with a 11 yr old cat, she made it through quarantine just fine. I believe the special foods and medications will accompany your cat in transport with veterinary instructions. Clarify this with vet and phone the quarantine station to make sure. The quarantine facility usually tells you they don’t take calls or they are too busy. . . be persistent! We were, and they finally let us speak to someone. The whole process can be daunting and worrisome, but it will work out in the end. If you have an questions I’d be happy to help if I can. I remember going through the process not long ago and any advice was welcomed. Wishing you the best. Lynn

      • Prasanna February 3, 2016, 7:54 am | Link

        Hi Lynn, thank you! Your comment put me at ease a bit. I am in the early stages of planning their travel. They just got their titers drawn in mid January and I should be requesting their quarantine space in late February/early March. A few questions. When you say make sure the vet documents my cats needs. Is there any special documentation? I have both cats full medical records which will be accompanying them and it clearly documents Luna’s kidney problems and what we are maintaining her on. Should I ask them to write a separate note stating she requires these meds and food just to make sure it’s all clear? Also you say the food travels with them. Can I provide them with her special diet and if not who should? And in terms of contacting the quarantine. At what point did you do that? I definitely want to discuss it with them but I fear if I do it too early, they will have forgotten over the months between the conversation and when they arrive. Also did you use a pet transport service? And why did you make your choice to use one or not? Sorry for all the questions! I’m so nervous for my babies! Thank you so much for offering your help!

        • lynn February 3, 2016, 2:27 pm | Link

          Hi Prasanna,
          I hope I can help. Even though Luna’s condition will be documented on the medical records, I would still request a clear letter from the vet stating the needs, food, diet etc in maintaining the cats health. My approach is; don’t assume anything when it comes to the well being of your cat. They are processing many animals every day. I followed up, and then followed up again. I wanted to MAKE SURE I was doing everything for a smooth journey and quarantine stay for the cat. Even with all that prep, I still worried. (that’s normal)
          When booking the quarantine, have your list of questions ready because you don’t know when you will get them on the phone again. They do answer emails regularly though. Ask them about the special diet and how you can make sure your cat is receiving this food. Ask them if the food should be taped to the carrier. I had to do this before. I too travelled with a cat with this condition and I was told to strap/tape the food to the carrier. However, this was travelling in Australia and then to the US.
          I contacted the quarantine to make the payment due, I had my questions ready. I also emailed them and they were pretty good about answering my questions. Email is great because then you have documentation. After the cat was processed in Australia and in quarantine, I wanted to phone them and check on her. They said they don’t take calls because they are too busy. They did tell us a better time to phone, which we did. They reassured us that all was okay. The way I saw; I just paid them $1800 AUD to keep my cat, the least they can do is take my call!
          I did all the paperwork and processing myself. Pet courier companies charged 3 times the amount it would cost. At first it was very overwhelming. I printed out the timeline from the Australian Gov page. I did each step exactly as they wanted. Also, make sure the Vet you are using is USDA Approved and Registered. They should provide you with their registered number.
          The only part of a transport company that I had was Jet Pets located 9111 Falmouth Ave, Playa Del Rey, CA 90293. They are very near the airport. They check all documentation and take the cat to the plane. Everything went very smoothly. Sandy at Jet Pets was so helpful every step of the way. That day that I dropped my cat to Jet Pets, there were 11 other pets travelling to AUS with her. They seem to specialise in transport to AUS and NZ. That is why I went with this company.
          I hope this is helpful. I don’t mind answering any questions. I was in the same place and wanted answers too. My cat flew to AUS December 8, 2015 and was out of quarantine before Christmas. She is doing fine.

          • Prasanna February 4, 2016, 6:24 am | Link

            Thank you so much Lynn! This was very helpful. I am also using JetPets just for the transportation because they seem to specialize in transport to AUS and NZ. I am collecting all of their paperwork on my own. Luckily the vet I use in NYC is used to doing travel certificates for international pet travel and have a whole team dedicated to that. I will make sure they write a separate detailed note about Luna’s condition and what she is being managed with etc. I will make sure to be persistent with the quarantine and get my list of questions ready!!!
            you have been so helpful, thank you!!!!

      • Leeza March 30, 2016, 1:49 am | Link

        Hi Lynn. Do you mind telling me how much you paid in total to bring your cat to Australia? I’m from Canada and I want to being my 2 year old 15lb Shiba Inu dog with me. I would greatly appreciate it!

        • Lynn March 30, 2016, 7:24 am | Link

          With permits, vet costs, quarantine boarding and air travel, I would say approximately $4000 US dollars. But I did all the paperwork and planning myself to cut costs. It is very time consuming and not for everyone.

    • Nikki March 16, 2016, 9:30 pm | Link

      Hi prisanna

      There are a few airlines that let u fly with ur cat (1per person) in cabin with u and u save $1800. I’m disgusted that Australia seems like the only country that is behind the time’s…. better for both owner and pet 🙂 very disappointed with JetPets, they quoted $6,000 JUST for a cat to be flown to Australia, just the pet container and flight. Then 2k for permit plus quarantine.
      $8,000 total…. I’m still looking for alternatives. And am shocked and disgusted they can charge so much for an animal in cargo when a human sits in luxury for a substantially cheaper price.
      Airlines haven’t really been helpful-they don’t really know about pet transfers-they can’t even tell u which carriers have in cabin option for ur pet. U have to research each airline which is very time consuming…

      • BobinOz March 17, 2016, 12:49 am | Link

        Jet Pets are one of the good guys, wait until you get quotes from other companies, I’m sure you’re be even more disappointed. When we brought our dog over his flight cost more than me, my wife and my daughter combined.

        Not sure why you are blaming Australia for this one Nikki.

        • Nikki March 17, 2016, 6:12 am | Link

          My point is the cost – other countries can charge $50-$200 and we are still being charged $8,000. Australia has a rule in place that even when we are dealing with an airline that allows in cabin flying the pets, ot seems pets still hav to go under as cargo.

          • Lynn March 17, 2016, 8:20 am | Link

            Nikki, I too was quoted $6000 from Jetpets Australia. they are a great company and I have used them traveling out of Australia. When leaving the states to Australia, I used Jet Pets in LA California. Don’t get the two mixed up. Jet Pets in LA charged me approximately $500. That was a huge savings and the service was excellent. I mentioned their address in the above posts to Prasanna. I hope this helps.

            • Nikki March 17, 2016, 11:37 am | Link

              Hi Lynn
              Apologies for the mix up- i would definitely pay $500, but not $6000… wow!
              I’m still researching to get around this-it seems to be harder flying into Australia than out.

              Some1 was able to fly a pet from WA to USA in cabin and saved $1,800. I’m still waiting for my discovery – I’m trying to transport from Germany to Australia 🙂
              Is been a horrible / time consuming few months

          • BobinOz March 17, 2016, 4:32 pm | Link

            Nikki, I still don’t get why you are blaming Australia for the high fees charged by the airlines. I would imagine the reason Australia insists on pets travelling in the cargo area is so that they complete the entire journey in quarantine like conditions, which makes perfect sense.

            Australia has some unique wildlife, we have many creatures that just do not exist anywhere else in the world. We are also free of certain diseases that other countries have, and we’d like to stay that way to protect our wildlife.

            I think Australia has every right to want to do that.

          • Sarah May 30, 2016, 7:47 pm | Link

            I have payed about 3000 pounds for my flights and permits 500 pounds for vet bills and was about 1400 au dollers for quarenteen fees… Waiting for Ciro (dog) to arrive I will be invoiced another fee that is 99 dollars for airline handling fee and 120 dollars for a late collection as his flight arrives late …
            Hoping we will not have anything else to pay but what ever it takes to get my dog here! Xx

            • June August 31, 2017, 2:38 pm | Link

              I have a dog with early alzhiemer, he is very sensitive at times and because of this problem he is ferocious sometimes. We love him to bits,and can’t afford to lose him he is our baby. Will he be fine at Melbourne quarantine? I am reading alot of stories of dogs dying 🙁
              Will they object ? What if he bites them 🙁

              • June August 31, 2017, 2:42 pm | Link

                I have paid about 20,000 AED inclusive with all airline, quarantine, medicals, etc. He will arrive in Dec.

              • Merijo August 31, 2017, 9:42 pm | Link

                With regards to your old dog showing signs of cognitive dysfunction, I would consider two things. 1st you can treat him! Food choices can often help. Talk to your Veterinarian about using B/D (brain diet) from Hill’s Science Diet or the Purina line (used to be called vibrant maturity). Any way, many good choices. There are also medications that may help. Secondly, make it clear on the forms that he suffered from cognitive dysfunction. It is a medical condition and should be stated clearly that he can be aggressive when he is in an unusual environment.

                I honestly think their veterinarians look him over at intake and again at release but in between the animal caretakers feed/water/clean up the runs and observe. I don’t expect a lot of playful or even direct interactions because then they would have to clean up in between each end every pet.

                Hope this helps!

                • June September 5, 2017, 8:52 am | Link

                  Hi !
                  Thank You Merijo, I will make it clear on the forms that he suffers from cognitive dysfunction that he can be aggressive when he is in an unusual environment.Great help, will sure put in the details.
                  Appreciated !

              • BobinOz August 31, 2017, 11:35 pm | Link

                June, I’m interested to know, where exactly are you reading a lot of stories about dogs dying? And do you mean specifically in Melbourne quarantine? Do you have a link?

                • June September 5, 2017, 9:03 am | Link

                  Hi BobinOz
                  I am quite sure I did read it, and apparently the dog died, they didn’t even contact the owners. I will look for that link and copy paste it to you.

                  • BobinOz September 5, 2017, 7:29 pm | Link

                    So it’s not lots of dogs then, it’s one dog?

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